The Office of the Dean of Students is a unit in Student Affairs with a mission to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students, to succeed in navigating the University environment. Our four pillars – CARE, Collaborate, Celebrate, and Empower – guide our approach everyday work.
The Case Manager is an integral member of the Student Support and Case Management team and the overall student success efforts of the Dean of Students office. The Case Manager will serve as an initial point of intake, triage, and response for non-clinical student referrals leveraging partnerships and assigning cases to team members, both internal to DOS and campus partners, when appropriate. The position provides highly individualized, holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources, as well as wraparound follow-up. This highly collaborative position will communicate (verbally and in writing) with varied audiences and be assigned departments, organizations, or constituencies to serve as the primary, initial liaison to triage student concerns, as well as implement outreach, programs, and services that align with the efforts of the Student Support and Case Management team. Additionally, the position contributes to the design, collection, and interpretation of data collected throughout the lifecycle of a student’s engagement with the office leveraging the data to inform operational recommendations, as well as solutions/strategies that support student learning, success, and retention. The successful candidate may represent DOS during high-interest events and outreach efforts, and serve on university, Student Affairs, and/or department committees.
With relevant experience, interest, and agreement, consideration may be given for the Case Manager to assist or serve on-call and/or respond to critical incidents after hours and during university closures. For the purposes of Title IX and Clery, the Case Manager is a Responsible Employee and a Campus Security Authority.
Carolina is a special place, with boundless opportunities for a transformative student experience. The Dean of Students office is committed to assisting each student reach their full potential, while being a participant in a dynamic, engaging, and inclusive environment. Through a variety of services and programs we work toward our mission: provide support and assistance to the University of North Carolina at Chapel Hill (UNC-CH) community focused on empowering students to succeed in navigating the university environment.