Career Center

Location: Eden Prairie Campus

Full/Part Time: Full Time

Employment Condition: Temporary

Job Description:

• Engage in recruitment and outreach efforts with both internal and external stakeholders to ensure that conversion goals for prospective and new students are met.

• Establish goals and assist in calling campaigns to increase recruitment, retention and graduation rates. Collaborate with internal and external groups to meet college and department goals and objectives. 

• Advise current students to resolve concerns by maintaining in-depth knowledge of policies and procedures pertaining to admissions, advising, financial aid, registration and records. 

• Implement innovative approaches to increase enrollment and registration activity of current students.

• Provide information and referral services for students, parents, and community members as necessary. Assist students in navigating online services.

Required Qualifications:

• Associate's degree

• One (1) year of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field

• Experience working with students from diverse and traditionally underserved backgrounds and with varied needs

• Effective written and verbal communication skills sufficient to participate in discussions and communicate with various stakeholders

• Comprehensive computer and related technology skills, including web-based resources, chat platform, social media

• Able to manage multiple task and responsibilities in a fast pace environment

• Ability to interpret institutional, state and federal policies and regulations and translate them into advising procedures and processes

Preferred Qualifications:

• Bachelor's degree

• Two (2) years of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field

• Knowledge of and experience in the Minnesota State Colleges and Universities System

• Knowledge of ISRS, Perceptive Content/ImageNow, uAchieve, and/or Transferology

• Knowledge of FERPA, MN Data practices, MN Department of Higher Education, and/or PSEO regulations

• Proficiency in a second language, particularly in Hmong, Karen, Spanish, Somali, Oromo or Vietnamese

• Prior Call Center Experience

About:

Benefits Info:

About Hennepin Technical College

Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities system. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. HTC faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career.

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