Location: Ithaca, New York
Sr. Faculty Support Specialist (Hybrid)
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
About the College, School, or Department
The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw--both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech). We deliver educational programming across many different part-time professional programs to develop highly successful and ethical business leaders of the future. Relying on the pillars of performance learning, a collaborative community, and Cornell's vast connections, the SC Johnson College faculty produce students equipped to excel in the current cross-functional, collaborative, digital economy.
The Sr. Faculty Support Specialist works closely with the manager of the Academic Administrative Professional Team to evaluate work assignments and staffing, and to ensure team growth and professional development opportunities. This position requires strong organizational skills, relationship-building, and excellent communication skills. As a member of the community, the Sr. Faculty Support Specialist is expected to promote a culture of inclusion, respect, and support for work/life balance.
As the Sr. Faculty Support Specialist, you will:
- Create processes, efficiencies, and checklists around heightened instructional support activities (events, trips, etc.) in collaboration with other departments such as Student Services, the Shared Service Center, and faculty.
- Evaluate data provided by Team Dynamix (ticketing system) to understand the volume of work, bottlenecks, pain points, and training opportunities.
- Provide instructional support as requested by faculty.
- Provide administrative support for faculty's intellectual contributions, publications, and research.
- Participate in team recruiting and hiring efforts.
- In coordination with the Manager and faculty support teams across the college, constantly evaluate work and suggest efficiencies and process improvements.
- Backup other administrative assistants across the College as needed.
- Acts as the liaison between faculty, staff, students, University, and external entities.
- Manages course assistants.
Our office is located in Sage Hall with core business hours of 8:00AM-4:30PM, Monday through Friday. This position offers flexibility for start and end times, as long as the office is covered between the core business hours.
This position is a hybrid position that is 4 days on campus, with 1 day remote.
- You possess sound judgment skills amidst ambiguity, as our programs are ever-evolving.
- You are intellectually curious and thrive using your initiative to figure things out with teammates and leaders who have cultivated a culture of openness, sharing feedback, and collaborative problem-solving.
- You approach your work with an appreciation for the big picture while understanding and matching the moving pieces within the context of a bigger project to maximize positive impact.
What We Need
- Associate's degree with 4-6 years related experience or equivalent combination.
- Exceptional customer service skills and proven experience in event planning and employee recognition strategy.
- Excellent oral/written communication, organizational, and time management skills are essential. Sound judgment, communication, and public relations skills are required, as well as strong detail management and follow-through skills with the ability to prioritize and respond quickly to multiple projects while accomplishing urgent, sensitive, or confidential tasks, meeting competing deadlines and priorities.
- Ability to develop effective working relationships with key departments and contacts.
- Ability to work with and represent the work unit professionally and ethically with tact, diplomacy, and advocacy while creating a high-quality and respectful work environment.
- Ability to foster a team environment while meeting individual and unit goals in accordance with the broader mission.
- Flexibility in adapting plans consistent with changing needs.
- Able to work a flexible schedule that may include evening and weekend work as necessitated by events schedule.
- Proficiency in word-processing, database management, electronic calendaring, and presentation software.
- Knowledge and experience in PowerPoint presentations, Word, and graphics software.
- Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
- Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
- Must possess and maintain valid driver license.
- A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
- Bachelor's degree preferred.
- Knowledge and expertise with Cornell University accounting systems.
- Experience with Sunapsis to assist with 1-20 processing.
Rewards and Benefits
- This position is located in Ithaca, New York. The position will allow for the flexibility to work remotely 1 day per week at a location of the employee's choosing within the United States.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
No Visa Sponsorship is available for this position.
University Job Title:
Administrative Asst V
Pay Rate Type:
$26.36 - $30.63
Remote Option Availability:
Job Titles and Pay Ranges:
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
Online Submission Guidelines:
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.