Location: Houston, TX, United States,
Special Instructions to Applicants: All interested applicants must attach a cover letter and a resume in the Supporting Documents section of the application in a PDF format. Please note that the applicant tracking system does not convert attachments in Word format successfully.
The department coordinator performs general office duties in providing support for the Student Wellbeing Office, Rice Counseling Center, and the SAFE Office in the day-to-day operations of the departments and serves as the department's point of contact for various university offices. Duties include but are not limited to: advising students on policies, procedures, and academic deadlines. This position handles student issues, providing support for students in crisis and directing them to the appropriate University resources including support from the three offices. They also provide event and financial reporting and support.
The ideal candidate is someone who is detail oriented, able to multi-task, and can provide support to the three offices with efficiency, accuracy, and empathy.
This position is in-person with the possibility of remote working in the summer.
The expected hiring range is between $40,000 and $43,000 annually, contingent upon qualifications and experience.
- Bachelor's Degree
- May substitute additional related experience, above and beyond what is required, on an equivalent year for year basis in lieu of the education requirement
- No experience required
- Proficient computer skills, including experience with Microsoft Office Suite
- Customer service skills
- Understanding of financial transactions
- Ability to learn and understand compliance with legal, financial, and university policies and external regulations
- Demonstrated success in follow-through and completing routine tasks
- Advanced organizational skills and attention to detail
- Advanced verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to prioritize and multi-task
- Reviews and administers student records, analyzes data, and makes recommendations that require interpretation and influences decisions on routine issues
- Collaborates with other staff, faculty and other offices to resolve complex issues
- Contributes to developing and analyzing review process of offerings, policies and programs
- Collects and analyzes data from multiple sources, prepares reports
- Contributes to development of marketing materials and strategies, assists in planning and developing programming activities and outreach functions
- Advises students on resources of the Student Wellbeing Office, Rice Counseling Center, and the SAFE Office to assist in navigating them to receive support
- Serves as a subject matter resource to other departments; represents the unit or department
- Performs all other duties as assigned
- Implements, administers and evaluates day-to-day business and administrative activities of the department
- Assists in managing unit budgets and monitors and approves expenditures
- Plans and implements outreach activities that may include communications, events, and fundraising
- Handles a broad range of inquiries related to the Student Wellbeing Office, Rice Counseling Center, and the SAFE Office policies and procedures including scheduling appointments.
- Organizes student petitions for the medical readmission review and serves as a point of contact for students navigating the process and directs students to higher level of support as needed
- Maintains and organizes interdepartmental communication with the Office of the Dean of Undergraduates for separation and readmission letters and memorandums related to mental health
- Assists in navigating family and student emergency needs with departments during student-related crisis
- One year or more related student services or administrative office experience
- Experience working with college students
- Rice experience
- Knowledge of a university setting and the terminology associated within
- Knowledge of FERPA and Title IX
- Experience with Banner, Google Docs, BOX, Adobe Sign, Oracle Systems
Rice University HR | Benefits
Rice Mission and Values
Mission and Values | Rice University
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Faculty and staff are expected (but not required) to have completed a full vaccination series for COVID-19 (currently defined as full course COVID-19 Vaccine (typically two shots of a WHO-approved COVID-19 Vaccine or one J&J) and a COVID-19 booster. Rice does not require documentation for COVID 19 vaccination at this time for faculty and staff. More information can be found here: https://coronavirus.rice.edu/policies