DESCRIPTION

Under the general supervision of the Director of Student Affairs, the incumbent is responsible for coordinating teaching assignments, Teaching Assistant (TA) placements, employment, program planning, implementation, and administrative support.

The Instructional Coordinator uses professional concepts in drafting department schedule for courses, seminars, and special events, taking into consideration faculty leaves, preferences, and faculty course load, classroom availability, and enrollment figures. Schedule may be reviewed to ensure it meets the needs of students for degree progression.

QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.

• Knowledge of department and school / college general and major course requirements. Experience in an administrative position directly working with faculty who are actively involved in teaching, understanding of classroom activities and classroom scheduling.

• Knowledge of University and departmental policies and procedures relating to undergraduate and graduate students, course scheduling, and student employment.

• Knowledge of common University-specific computer application programs.

• Knowledge of department, organization, and University policies, procedures, and directives.

• Working knowledge of IT systems and demonstrated ability to use computer software systems for word processing, database manipulation, electronic mail and spreadsheet software. Knowledge of relational databases. Strong ability to analyze complex data and develop recommendations and reports.

• Excellent time management and strong demonstrated organizational and multi-tasking skills. Ability to establish priorities, meet multiple and frequently changing deadlines with flexibility, process a high volume of work while under pressure, and maintain a high level of accuracy.

• Interpersonal skills to work with department senior management, faculty, and students. Experience interacting with faculty, staff, and students with tact and diplomacy.

• Ability in problem identification, reasoning, analysis to identify trends. Sound judgment with the acumen and sensitivity to identify those decisions and activities which require higher level consultation and/or group collaboration. Experience independently analyzing information, problems, situations and procedures to define the problem or objective, identify key causes, identify relevant concerns or factors and formulate logical and objective conclusions.

• Ability to find solutions to conflicting situations. Ability to develop original ideas to solve problems. Ability to develop a vision or image of how a system/process should operate under ideal and less than ideal circumstances to aid in developing different approaches of the Department's mission for students.

• Strong attention to detail, particularly to numerical information such as enrollment numbers and classroom capacity.

• Excellent written and oral communication skills including demonstrated ability to effectively compose, edit, and proofread letters, memoranda, and reports with clear and concise expression, proper grammar, style, and punctuation.

• Customer service skills. Experience working in a fast-paced customer/student-centric position. Experience working directly with students and instructors, providing information or advice.

• Experience with deadlines and prioritization of work related to the academic calendar, master course schedule, and time frame of an academic quarter/semester at UC or at another comparable university.

• Ability to work with minimal supervision, take ownership of work performance, follow through on assignments, anticipate, identify, and analyze problems and resolve or recommend course of action for resolution as appropriate. Proven skills in conflict resolution and crisis management.

• Demonstrated experience using personnel, payroll, financial, and student database systems.

• Strong interpersonal skills including tact, diplomacy, humor and flexibility. Ability to work in a team framework in conjunction with principles of community with a diverse population of faculty, parents, students, staff, university administrators, and the general public. Participate in discussions regarding procedures and goals of department.

• Skill to advise/counsel and listen to diverse personalitie

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