Career Center

Director of Student Care and Outreach

Requisition Number: 20122575
Type of Employment: Full-Time Regular
Number of Months:
Months Employed: June-May
Number of Hours per Day/Week: 40
Daily Hours: 8:00 a.m. - 5:00 p.m.

Summary Position
The director of student care and outreach provides visionary and instrumental leadership for a comprehensive, vibrant department of Student Care and Outreach that provides outreach and support for students with significant and complex concerns regarding their health, well-being or behavior.
The director leads the professional and student staff in Student Care and Outreach, develops and implements short-term and long-range plans, sets department goals and priorities, coordinates assessment and evaluation efforts, and enacts strategies to achieve priorities of the department, division, and university. This individual is a key partner with faculty and administrative leaders across the institution in supporting university initiatives and priorities to strengthen student wellness and well-being.

Benefits of Working at Elon University As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for employees.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Completed masters degree in higher education, social work, student personnel, or related field and at least 5-7 years of progressive post-masters experience in case management/student services or a related functional area in higher education.

Degree/Major: Masters Degree in counseling, psychology, social work, higher education or appropriate field.
Length of Experience: Five to seven years post masters degree working in a University setting. Experience in crisis management/response and as a case manager or member of a multi-disciplinary behavioral intervention team. Understanding of legal issues and relevant federal laws related to student affairs and higher education (FERPA, ADA, Clery, and Title IX). Demonstrated solution focused approach to student care and coordination.
Supervisory Experience: Yes

Supervisory Experience Detail
This position has supervisor responsibilities.

Special Skills or Experience
Strong interpersonal, organizational and counseling skills. Ability to mediate complex and sensitive situations with multiple constituents. Experience developing and implementing goals and strategic planning. Ability to collaborative with others outside ones department to achieve desired outcomes. Experience supervising and developing professional staff and students.

Special Instructions to Applicants
Applications received by May 29, 2023 will be given priority review.

Posting Date: 05/18/2018
Closing Date:
Open Until Filled: No

General Purpose of Position
The director of student care and outreach provides visionary and instrumental leadership for a comprehensive, vibrant department of Student Care and Outreach that provides outreach and support for students with significant and complex concerns regarding their health, well-being or behavior.
The director leads the professional and student staff in Student Care and Outreach, develops and implements short-term and long-range plans, sets department goals and priorities, coordinates assessment and evaluation efforts, and enacts strategies to achieve priorities of the department, division, and university. This individual is a key partner with faculty and administrative leaders across the institution in supporting university initiatives and priorities to strengthen student wellness and well-being

Essential Duties and Responsibilities
Departmental and Administrative Oversight (20%)

• Provide effective leadership for the department of Student Care and Outreach, guided by a mission and vision consistent with the mission, goals, and priorities of the university and Division of Student Life
• Establish, implement, and assess departmental goals, objectives, policies, and operating procedures
• Provide direct oversight for the department budget; includes monitoring the budget, preparation and submission of the annual budget and long-term planning documents/proposals
• Supervise, recruit, hire, train, and assess the job performance of assigned staff ([list professional staff positions], and student employees and volunteers), which includes developing training experiences and supervision strategies that provide skills, knowledge, and dispositions required to effectively meet established goals and objectives
• Develop and implement effective departmental meeting and communication structures
• Serve as a clearinghouse for resources, education, and programming related to student care and outreach

Strategic and Collaborative Leadership (40%

• Collaborate with campus partners (Dean of Students, Counseling Services, Title IX Coordinator, University Police, Student Health Services, Disability Support Resources, and Behavioral Intervention Team, etc.) to ensure effective programs are in place that address identified student needs.
• Coordinate with graduate program directors and staff to ensure graduate students have awareness and access to appropriate support resources and programs.
• Coordinate university response to critical student concerns (including, but not limited to, alcohol and drug overdose, psychological crises, hospitalization, suicidal ideation). Develop and oversee processes for identification and early intervention for students displaying warning signs of emotional/academic distress.
• Provide administrative case management/support coordination for students who may be having concerns (including mental health concerns) and who are also exhibiting disruptive or problematic behavior in the academic environment.
• Develop intervention and post-intervention support strategies, assessing the social, psychological and basic needs of students and developing an appropriate plan of action to decrease behavioral/conduct concerns and increase academic persistence.
• Conduct regular assessment, evaluation, and improvement of student concern outreach protocols and interventions.
• Develop strategies to manage potentially harmful or disruptive behavior to protect the safety and rights of both the student and University community.
• Provide psycho-education to faculty, staff and students on topics related to managing situations related to distressed and disruptive students.
• Develop and distribute appropriate reports as requested (e.g. monthly departmental reports and statistical data, reports national trends, etc.).

Direct Student Care and Outreach Responsibilities (30%)

• Meet with students on day of hospital discharge or next business day to discuss continuity of care plan and determine if treatment recommendation compliance and/or further assessment may be required based on level of risk/disruption.
• Coordinate same-day contact related to concerns of potential current suicidal ideation (SI) or self-harm (SH). This may include activating emergency response and on-call systems, follow-up with reporters to request clarifying information, or direct follow-up with student of concern. Refer to appropriate resources or for further assessment per protocols.
• Coordinate medical safety policy response, including meeting with students for preliminary drug and alcohol assessments and making appropriate referrals.
• Oversee medical leave and return processes. Including with students returning from medical withdrawals or leave of absence who have recommendations for continuity of care. Determine schedule for follow-up meetings.
• Meet with students who may be determined 'high risk' by Student Concerns Team (based on exhibited behaviors and risk rubric) to discuss ongoing compliance with treatment recommendations, explore stressors and coping strategies, and link with university/community resources as-needed.
• Provide guidance within one business day to faculty, staff, students, families, and community partners regarding responding to and referring students of concern.

Additional Responsibilities (10%)

• Support university events, including, but not limited to: Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation
• Serve as a member of a Student Life Care and Response Team, including serving in rotation as a senior administrator on-call for the Student Life Emergency Response Team (4-6 weeks/year)
• Serve on university, divisional, or departmental committees, task forces, and search committees
• Other related duties as assigned by the assistant dean of students

Education and Experience
Earned Masters Degree in counseling, psychology, social work, higher education or appropriate field. Five to seven years post masters degree working in a University setting. Experience in crisis management/response and as a case manager or member of a multi-disciplinary behavioral intervention team. Understanding of legal issues and relevant federal laws related to student affairs and higher education (FERPA, ADA, Clery, and Title IX). Demonstrated solution focused approach to student care and coordination.

Does this position require driving for the university? Yes

Additional Information


To apply, visit https://elon.peopleadmin.com/postings/9489

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elons experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years.In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs 'Focused on Student Success.' Elons more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.







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About Elon University

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elon’s experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years.In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs “Focused on Student Success.” Elon’s more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.

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