The Student Accounts Representative will receive and maintain the records of student payments for tuition, general receipts, financial aid disbursement, tuition waivers, refunds and other payments so that funds are handled and accounted for properly and accurately under general supervision. The incumbent processes cash, check, credit card, and electronic deposit transactions at a teller window. Provides customer service to Minneapolis College students on any matter related to their financial accounts. Work requires processing complexity (number and variety of transactions and/or accounts). Customer service work also includes explaining financial, collection and enrollment policy and procedures. Customer service contact includes in-person, phones, and other correspondence.
Responsibilities include but, not limited to:
Answering questions or concerns regarding account information, financial aid disbursements and tuition refunds and waivers.
Respond to customer correspondence such as department emails and other customer service requests.
Review and update accounts balances.
Provide student payroll customer service in-person, email and phone.
This position may be eligible for partial telework in accordance with Minneapolis College's Telework Guidelines.
Knowledge of basic financial accounting and the technical skills necessary to carry out the cashiering function, and other assigned duties in accordance to laws, policies and procedures for handling and depositing of state funds.
Ability to operate office machines and proficiency with personal computers and software including Microsoft Office Suite.
Skill in math sufficient to review financial data, apply formulas to numerical data, calculate account balances and amounts owed.
Interpersonal/human-relations skills sufficient to provide information in a tactful manner.
Excellent customer service skills sufficient to answer questions and explain policy and procedures. Response to customer questions should be organized, logical, and concise; use correct grammar, show word choice appropriate for message/audience; and be relayed in a clear pleasant speaking voice.
Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in antiracism professional development learning opportunities
Current and former employees must be in good standings at Minneapolis College for consideration.
Minneapolis College is one of the largest and most diverse two-year colleges in Minnesota, serving students in credit and noncredit programs. Minneapolis College enrolls 56% students of color. As a comprehensive public community and technical college, Minneapolis College offers 114 credentials in 44 liberal arts and career and technical programs. The College has strong ties to corporate and industry partners that help fund student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College's graduates.
Minneapolis College is a member of the Minnesota State colleges and universities system. With 24 two-year colleges and seven state universities. Minnesota State is the largest provider of higher education in the state of Minnesota and the fifth largest system of higher education in the country. Minnesota State is committed to ensuring access to an extraordinary education for all Minnesotans; being the partner of choice to meet Minnesota's workforce and community needs; and delivering to students, employers, communities and taxpayers the highest value, most affordable higher education option.
The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the link Minneapolis College Public Safety or go to https://minneapolis.edu/student-services/public-safety
The State of Minnesota offers excellent benefits for eligible employees:
Health, dental and vision insurance
Short-Term & Long-Term Disability insurance
Paid personal & sick leave
Retirement plans, including defined benefits & 401(a) defined contribution
Minneapolis Community and Technical College (MCTC) is a public two-year college located in the heart of downtown Minneapolis. MCTC enrolls nearly 15,000 credit students annually and is an active partner in initiatives designed to strengthen the social, economic and cultural vitality of the Twin Cities metropolitan area. Created in 1996, under the umbrella of the Minnesota State Colleges and Universities (MnSCU) system, MCTC is the result of the merger of two institutions: a technical college with a long history of vocational education dating back to 1914 and an open-enrollment community college established in 1965. Currently, the spacious campus covers 21.6 acres of land and recent expansions include a new state-of-the-art Science Center, culinary kitchen and dining hall and outdoor plaza.