Career Center

Department: MED-Ctr for Educ in Hlth Sci
Salary/Grade: EXS/5

Job Summary:

The Program Coordinator manages day-to-day operations for the Master’s in Health Services and Outcomes Research (HSOR), one of 5 academic degree programs in the Institute for Public Health and Medicine’s Center for Education in Health Sciences (CEHS). The Master of Science in HSOR is a hybrid (in-person and online) degree program that trains physicians, researchers, and other health professionals to conduct methodologically rigorous, interdisciplinary research that identifies strategies to improve health care delivery, the health system, and patient outcomes.

The Coordinator leads program efforts in curriculum and program development, course planning and event logistics, recruiting outreach and admissions, and student services and tuition scholarship support. The Coordinator supports the Program Director in overseeing faculty committees for curriculum and admissions, participating in annual budget preparation, and evaluating and improving the student experience. This role supervises a 0.5 FTE Program Assistant and/or teaching assistants. The Coordinator is part of a dynamic administrative team housed within the Institute for Public Health and Medicine (IPHAM). The Center for Education in Health Science is committed to advancing social justice and fostering a culture of inclusion and equity. Women, racial and ethnic minorities, individuals with disabilities and veterans are strongly encouraged to apply. 

Please highlight areas of responsibility:

• Administration   
• Budget & Financial
• Communications   
• Evaluation             
• Events                     
• Faculty Support
• Outreach
• Program Development
• Recruitment
• Regulatory Compliance
• Strategic Planning
• Student Support

Please note: Must be flexible and willing to work occasional early mornings or evenings to support course and event logistics

Specific Responsibilities:

Administration

• Manages day to day operations.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained. 
• Manages design and development of program databases; compiles & analyzes data; prepares reports.
• Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives. 

Budgets & Financial

• Participates in budget preparation.
• Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system. 
• Processes transfer &/or appropriation charges.
• Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates. 

Communication, Outreach & Recruitment

• Develops coordinated, consistent marketing and brand messages.
• Creates state-of-the-art website.
• Incorporates social media and networking into program/project aspects as appropriate.
• Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
• Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.

Evaluation

• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
• Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
• Implements corrective actions required as a result of surveys or other indicators. 

Events

• Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU. 
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Faculty Support

• Arranges colloquium & seminar coordination, & faculty travel planning. 
• Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.

Program Development

• Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
• Manages academic quality and continued growth and expansion.
• Identifies & obtains external expertise as needed and works with content experts for current and new programs.
• Reviews programs/projects to increase efficiencies to support growth.
• Manages speaker selection, communication, and topic development.
• Leads program/project updates and improvements.

Regulatory Compliance

• Ensures compliance with all necessary organizations.
• Prepares documentation as required.
• Interfaces with accreditation bodies.

Strategic Planning

• Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations. 

Student Support

• Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
• Advises students regarding admissions, academic, career and development matters.
• Reads & evaluates admissions files and participates in candidate selection.
• Interviews and screens applicants.
• Implements strategy regarding structure, process, & staff support of students in compliance with NU policy.
• Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
• Organizes new student activities. 
• Tracks data entry of grades into CAESAR, assuring faculty completes process by deadline.

Supervision

• Supervises 1-2 staff &/or provides work direction.

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience. 

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent written and verbal communications skills
• Excellent organizational skills and attention to detail
• Strong customer service orientation
• Strong problem-solving and decision-making skills
• Strong interpersonal skills, including ability to work effectively with faculty, staff, and students.
• Ability to work on multiple projects simultaneously, prioritize, and meet deadlines
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  Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.

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