Career Center

Duties include:

1. Operations
- Work with Associate AD for Business Operations and Associate AD for External Affairs to determine Ticket Office Annual Budget.
- Manage all aspects of the ticket office.
- Determine staffing needs
- Oversee all aspects of season and single game ticket sales.
- Hire hourly and student worker staff and manage within department budget.
- Supervise all ticket office staff for all athletic venue locations
- Oversee ticket office software to ensure proper maintenance, upgrades,
hardware and software issues are resolved and contractual obligations
are fulfilled.
- Work with ticket software vendor and WCU IT department to ensure
software, hardware and network compatibility is functioning together to
deliver best possible customer service.
- Estimate and order ticket stock.
- Gameday Ticket manager for all ticketed events (Football, M&W
Basketball and Baseball)
- Coordinate operations with visiting teams.
- Ensure fulfillment process and timely completion of goals related to
ticket deadlines

2. Compliance
- Work with Director of Compliance to ensure all procedures related to
student-athlete ticketing adhere to NCAA requirements.
- Ensure that all ticket office procedures related to youth ticketing
are in compliance with NCAA guidelines for prospective student-athletes.

3. Financial
- Compile daily audit reporting for gross receipts and revenue tracking
reports.
- File final ticket audit with the athletic business office and support
WCU auditing department in their annual audit of the ticket office.

4. Sales
- Work with Catamount Club to maximize ticket and donor revenue.
- Create timeline for ticket and information mailings.
- Determine needs and work with creative services / print shop for
creation and receipt of all stationary, envelopes, order form,
promotional and renewal information related to athletic ticketing.
- Manage promotional ticket calendar, availability and saleable
inventory tracking.
- Primary contact for Chancellor’s office ticket needs.
- Direct and update web content for online ticket sales.
- Oversee customer service initiatives, including activities such as:
- Make direct sales calls to current and past ticket holders to promote
ticket sales.
- Make direct sales calls to a variety of individuals/groups promoting
both season and individual ticket sales: this includes civic and youth
organizations promoting group sales.
- Working with Student Affairs to determine best student ticket delivery
methods and maximize student attendance.