Student Records Coordinator - School of Arts and Sciences
Location: Medford, Massachusetts
Internal Number: 18936
Under the leadership of the Associate Dean for Student Administrative Services and Systems, the Registrar’s Office is responsible for secure maintenance of student academic records and compliance with FERPA and other federal and state regulations related to these records for the undergraduate and graduate students in the Schools of Arts, Sciences, and Engineering and for non-matriculated students through University College. The Registrar’s Office is supported by the curriculum and space management staff, records management staff and Student Services. Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department’s service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.
What You'll Do
The Student Records Coordinator assists the Registrar and the Registrar's officers in all aspects of the regulation and enforcement of academic policy, the management of academic and student-related data, and the overall delivery of essential Registrar's office services. This position serves as the main source of data support for office-related responsibilities. Additionally, the Student Records Coordinator works alongside the Student Services Representatives as the first point of contact for Student Services to provide excellent customer service to students, faculty, staff, alumni, and parents in the areas of records, financial aid, billing and other administrative functions associated with the student lifecycle.
What We're Looking For
Knowledge and skills as typically acquired by a bachelor’s degree or equivalent experience in higher education or a related field
Ability to use all aspects of Microsoft Office and Zoom
Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response
Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures
Excellent organizational, communication, and time management skills
Ability to use good judgment and discretion in handling sensitive issues
Demonstrated ability to multi-task and not be hindered by frequent interruptions
Accuracy and attention to detail to respond and interact with diverse populations
Acknowledge errors in a timely and professional manner
Special Work Schedule Requirements:
This is a hybrid role expected to be on campus at least 2 days each week.
Minimum $23.40, Midpoint $28.08, Maximum $32.75
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
This is Tufts.
Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway).
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Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most.
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