The Student Services Associate (SSA) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. Provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office.
High school diploma and a minimum of two years of administrative office support experience in higher education. Bachelor’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Must have the ability to communicate effectively (strong oral and written skills). Must be highly organized and able to work under stringent time restrictions while consistently providing excellent customer service. Must be able to research and resolve complex issues and problems. Must be able to use Microsoft and online web applications and have experience with standard office equipment. Experience with student records and data in a higher education environment is preferred. Knowledge of Student Information Systems (Banner), document management (BDM), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred. Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred. Must have experience working with FERPA policies and procedures. Must have the ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business.
Additional Comments Regarding Position
This position may require weekend work for assistance with commencement events.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
The Student Services Associate, as part of a term, provides a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, online chat, email or by telephone. Triages incoming inquiries through walk-in traffic, phone, postal letters, while consistently monitoring email. Assists students in the resolution of issues, concerns and problems related to student records. Interprets complex information, making evaluative determinations, recommendations and referrals regarding services, programs, policies, and procedures to students, alumni, College employees, faculty, staff and the general public.
Essential or Marginal
Percent of Time
Conducts student transactions and maintains student academic records utilizing the College information system; Performs enrollment and degree verifications in conjunction with the National Student Clearinghouse (NSC). Serves as the initial point of contact for all student requests. Serves as the initial point of contact for student personal information update requests.
Essential or Marginal
Percent of Time
Assures the prompt opening of the office (8:30 am) and ensures the office is secure for the evening (5:00 pm). Provides training and support for student workers. Supports internal staff with projects and events as assigned.
Founded in 1770, the College of Charleston is the oldest institution of higher education south of Virginia and the 13th oldest in the United States. The College has earned a reputation for excellence in the liberal arts and sciences throughout its nearly 250-year history, and this remarkable tradition provides a strong foundation for 21st century learning. The College is also one of the largest and most sought-after employers in the region. The College is more than just a place to work; it’s a place where you can build a career and make a difference for our students and the community. We offer a wealth of benefits, resources and learning opportunities.