Under the supervision of the Aztec Student Union Director, the Technical Services Manager is responsible for the development and implementation of live, in-house audio/visual production services including logistical planning, leadership and relevant facility operations and scheduling within the Student Union. This role will provide direct oversight to the Backdoor Media Studio to ensure thorough development, implementation and operation of the professional recording and production studio. Hires, trains, supervises and mentors part-time student technicians with an emphasis on student learning outcomes and growth. As an integral member of the Student Union team, this position performs duties and responsibilities that meet the mission and goals of the Student Union. Procures equipment and contract production services. Maintains inventory, facilitates equipment preventative maintenance and replacement schedule. Ensures all technical operations and services are executed in accordance with high customer service standards. Assists with operational duties as needed including but not limited to: front-line customer service, safety and security, crowd control management, emergency response, and communicating policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Manages technical services for events, programs and meetings within Student Union facilities. Occasional will assist additional A.S. facilities as needed with audio-visual production
Manages technical services for the Backdoor Media Studio, a fully-equipped studio for professional recording and production that supports our students’ technical needs
Researches and obtains estimates, and procures services and equipment for event production as necessary
Works closely with supervisor by sharing vision for growth of the technical services areas and makes suggestions on how to stay current with the continually evolving audio-visual industry
Ensures the security and annual inventory of all AV equipment
Manages service contracts with outside vendors and maintains written documentation for all work
Implements new systems including software packages and other technical hardware to stay current with industry changes and customer requirements. Serves as project manager for all audio-visual installation and upgrade projects
Develops and maintains operations manuals for all equipment including but not limited to house sound, lighting and digital signage equipment
Serves as a backup to support the execution of the digital signage programs in coordination with Graphics and IT
Develops and implements procedures to troubleshoot and repair equipment, including the oversight of outsourcing major repairs
Performs IT functions related to the operation and troubleshooting of AV equipment and digital signage

Ensures compliance with Student Union and campus policies and procedures

Ensures accurate communication, scheduling and coordination between all staff and contracted service providers
Meets with customers and recommends program and audio visual equipment
Coordinates appropriate student staffing levels to facilitate audio visual needs
Ensures accurate input and record-keeping for all reservations logistics in event scheduling software
Ensures audio visual and program equipment inventory is kept accurate in event scheduling software
Assists with submitting Special Event Permit Applications with California State Fire Marshal and corresponding diagrams as needed
Monitors all event dates to ensure the technical services needs of Student Union customers are scheduled and scheduling conflicts do not occur
Communicates with event scheduling staff the required and/or recommended set-up and strike times necessary for all meeting and special events, factoring appropriate times for audio visual and production requirements
Ensures staff are following designated setup and strike timelines needed to ensure event and meeting rooms are prepped and tested prior to client arrival

Provides on-site facility and event supervision; works a flexible schedule as needed
Conducts pre-event briefings with all event staff and contract services to ensure all safeguards and practices are communicated for effective event and crowd control management
Meets with customers and contract service personnel during event execution to ensure services, facilities, equipment, and staffing are satisfactory
Ensures safety and security practices are followed for all Student Union building occupants, customers and guests. Provides immediate response to situations, and communicates appropriately with University Police Department and informs supervisor. Formulates and submits written incident reports immediately after situations occur
Assists the Operations staff in day-to-day functions including event set up, furniture, staging and equipment placement, as needed

Minimum Requirements

Minimum & Preferred Requirements

Education:

Four year degree from an accredited college or university preferred, or equivalent combination of education and experience

Experience:

Three years minimum experience with a variety of audio visual systems, including but not limited to: house and portable sound, lighting and projectors, audio mixing consoles, live audio EQ, audio engineering, streaming and related software technology, and coordination with production companies required. Experience with Extron and Crestron systems preferred
Experience with multi-media/AV functions including video conferencing for hybrid meetings/events required
Experience with video production equipment to include multi-camera or single camera production, video switchers, audio, lighting, and editing systems (audio and video) preferred
Experience installing or setting up, configuring, supporting & solving technical issues for AV systems that include control, video conferencing, and other live event AV devices connected to a computer network.
Experience in the production and execution of meetings, conferences and special events including hands-on experience with production and inventory control required
Experience in light rigging and the firm understanding of safety requirements around such acitivity
Experience providing work direction and supervision to staff in a high-volume, customer-service environment required
Ability to read and interpret electronic and hard copy schematics, show flows, and other event production documentation.
Experience with basic fire and life safety policies and emergency evacuation procedures for meeting and event planning and crowd control management required
Experience with meeting and event scheduling software, diagramming software, PowerPoint, databases, and payroll software or similar programs preferred
Experience with Event Management System – Enterprise Version (EMS) and Meeting Matrix or similar preferred
Experience with the needs and requirements of patrons with disabilities and ADA guidelines preferred
Experience working with a variety of contracted services preferred
Experience with basic meeting room audio visual equipment required. Knowledge and experience in professional quality audio visual equipment including concert sound, lighting, video and multi-media preferred
Experience in the college union field, related higher education areas, or in the meeting, hospitality, and special events industry performing related audio visual functions preferred
Experience supervising and working directly with traditional aged college students preferred
Experience planning events with creative audio visual needs

Licenses & Certifications:

CPR, First Aid, and AED certification required (certifications may be obtained within first month of employment)
A valid California Drivers’ License and proof of automobile insurance is required

Trainings:

Sexual Harassment Prevention for Supervisors
Data Security & Privacy

PERFORMANCE EXPECTATIONS

Must professionally represent the Aztec Student Union, Associated Students and San Diego State University at all times
Commitment to values of diversity, multi-culturalism and higher education
Commitment to sustainable practices in accordance with the facility’s LEED Platinum Certification and LEED Existing Building Maintenance and Operations (EBOM)
Commitment to a high standard of safety and ability to communicate and train safety policies and procedures to staff
Must be self-motivated, self-starter and perform with minimal direction and supervision
Must be able to facilitate meetings, trainings and orientations in a professional manner

KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of live event production and some post-production editing

Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
Ability to present a consistent, positive approach to students and all internal and external contacts by being courteous, respectful, helpful and cooperative at all times
Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
Ability to operate a computer with proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint) and ability to learn and utilize new software programs
Ability to gather and organize data, draw logical conclusions and discern implications
Well organized, ability to effectively multi-task, ability to prioritize work, problem solve, make decisions and meet scheduled deadlines under pressure
Strong ability to lead and motivate part-time student employees and volunteers
Ability to interpret and communicate policies and procedures
Ability to adapt to and work in an environment of constant change, growth and frequent interruptions

COMPENSATION

Starting range: $70,000 - $75,000 per year

SCHEDULE & WORKING CONDITIONS

This is a regular, full-time exempt position. Flexibility and willingness to work long and irregular hours and days, including evenings, weekends and holidays as needed by event schedule.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work conditions may vary depending upon the location of programs; programs may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks.

This position may also call for occasional business-related driving.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include talking, listening, sitting, standing, walking, manual dexterity, eye-hand coordination, use of office equipment including but not limited to computers, scanners, printers, telephones, copiers, fax machines, digital cameras, corrected vision and hearing to standard range.

Depending on meeting and event requirements, physical demands may require standing and walking for extended lengths of time and may require lifting, pushing, pulling, moving and carrying items up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders and high scissor lifts.

RELATIONSHIPS

Inside the Organization:

Reports to the Aztec Student Union Director and works closely with the Aztec Student Assistant Director of Operations
Supervises (1) full-time Technical Services Supervisor and approximately (25) part-time Audio Visual Technicians and works collaboratively with, and provides daily work direction and on-site supervision, in absence of Aztec Student Union Assistant Director of Operations, to forty-five (45) part-time Operations staff (part-time staffing numbers are approximate)
Works closely with the Student Union Team in scheduling and executing events
Works with various A.S. Boards and Committees as assigned
Works with various A.S. departments as needed when audio-visual services are identified

Outside the Organization:

Provides work direction and oversight to contract services personnel as needed
Ensures proper scheduling and approval for program-related activities and services through departments including but not limited to: SDSU Environmental Health & Safety, University Police Department, SDSU Facilities Services, California State Fire Marshal, SDSU Business & Financial Affairs, SDSU Student Affairs and Aztec Shops

EMPLOYMENT CATEGORY: Full-Time, Hourly, Exempt, Grade 13

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position

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