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Position Description

At the Division of Continuing Education (DCE), the Associate Director, Application and Admissions Management serves as the technical specialist and authority for all matters pertaining to online application and admission process. Managing staff whose roles are related to these duties, the Associate Director leads admissions operations and planning designed to support a pool of applicants, as related to prospective degree candidate contact with the department, online application maintenance and processing, and applicant admission, with an emphasis on workflow improvement and departmental efficiency using new and existing technologies.

Duties and responsibilities include:

• Maintain and improve application process flow from submission through decision for the HES post-baccalaureate program, one undergraduate degree program, 23 graduate program fields, and one undergraduate scholarship
• Execute admission processes for the post-baccalaureate premedical program
• Create, update and maintain all administrative procedural and best practices documentation related to application and admission processes, including that which appears on the departmental wiki in Confluence
• Develop and conduct training for department staff on new technologies and updates to existing technology
• Ensure compliance with university admissions policies and procedures and applicable legal rules and regulations with respect to students' rights to privacy
• Interview and hire staff, assign and review work, and conduct annual performance reviews
• Perform regular application maintenance and troubleshooting, overseeing configuration updates to the online applications, while working closely with the Salesforce team to ensure proper integration with our Student Information System (SIS); analyze and evaluate new technologies as they become available to Harvard Extension School (HES) departments for use; execute or lead online testing to ensure proper functionality
• Manage the department's student appointment scheduling software (Acuity) and phone system (Vonage); develop and analyze data related to both systems, which drive advisors' workloads, customer satisfaction assessments/initiatives, and application submissions; share findings with managers and staff through effective written, visual, and verbal communications; work with members of Administrative IT (AIT) as needed on systems' technical issues and troubleshooting
• Design and create complex reports and dashboards to support application and admission goals; analyze related metrics to support strategic planning; identify opportunities to streamline operational processes for staff; develop and implement action plans for improved procedures
• Assist in managing a recruitment strategy for predegree students by analyzing the data of departmental efforts and working with the Executive Director of Predegree Advising, Recruitment and Admissions and the Admissions Marketing and Recruitment Specialist to change, improve, or create students support services, including the automation of email communications to predegree students and applicants via Marketing Cloud.
• Manage the design and content of the MyDCE portal page for the department
• Represent the department at AIT meetings to discuss development and deployment progress
• Research technological trends and conceive innovative strategies for the department to implement for advising, recruitment and admissions; lead special projects directly related to application, admission and recruitment data that have strategic use
• Represent the department at all interdepartmental meetings about our SIS, Salesforce, and other technology platforms as they relate to the admission processes.
• Serve as representative of the office on the DCE-wide Change Advisory Board (CAB)

Basic Qualifications

• Bachelor's degree or equivalent work experience required
• Minimum of 7 years' relevant work experience

Additional Qualifications and Skills

• Supervisory experience
• Master's degree in relevant field preferred
• Knowledge of Microsoft Office Suite, advanced Excel skills
• Communication skills (both written and verbal)
• Familiarity with Salesforce, Banner, Tableau

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

This position will be based in Cambridge, MA. DCE is currently trialing hybrid workplace models with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,000 participants annually.

All formal offers will be made by FAS Human Resources.

Salary Grade: 058

Union: 00 - Non Union, Exempt or Temporary

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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