Reporting to the USS Human Resources Director (HRD), we are seeking a Divisional HR Operations Supervisor (HROS) is a member of USS HR leadership team who is seen as the HR business systems and process subject matter expert and partner to divisional and departmental leaders and administrators bringing efficiencies and best practices across all departments in USS. The HROS collaborates with the HRD to guide USS department leaders and administrative staff to establish and execute on divisional best practices within JHU HR guidelines.
The HROS is also responsible for leading the daily activities for a team of 5 HR Coordinators and Payroll Coordinators supporting over 1,000 full-time, part-time, casual and limited staff. The team is responsible for a wide range of human resources duties and support of USS departments including: recruitment and employment, job posting support and approvals through the Organizational Management Tool (OMT); partnering with USS Finance for headcount position management (tracking and reconciliation); ownership of the Annual Merit Increase (AMI) process; onboarding and offboarding, including unemployment claim administration; JHU required training and education; leave management (including FML, Occupational Health Return to Work, OIE/ADA accommodations); benefits interpretation, personnel records management, HR policy interpretation, as well as, HR reporting, analysis and communication to HR and Divisional leadership through SAP and SuccessFactors.
The HROS is also the chair of the USS Administrative Committee creating engaging and compelling monthly programming and content for a broad population of USS Administrative leaders and staff.
The HROS must demonstrate a commitment to excellence in customer service and ensure efficient human resource and payroll functioning for various departments within USS.
*This position is eligible for a hybrid working arrangement. Some in-person/on campus attendance will be required.
Specific Duties & Responsibilities
Primary liaison with USS department leaders and admin Supervisors/coordinators to provide support and develop and lead necessary training where needed to ensure highest levels of execution at the department level for HR related administrative and transaction work.
Responsible for recruiting, hiring, and training of HR Admin staff.
Partners with USS HR Leadership to develop department and team goals, and identify training needs to ensure effective and efficient services from USS HR to all departments within the division.
Responsible for evaluating USS divisional and departmental HR/administrator capabilities and staffing, and implementing proper HR admin responsibility, support and coverage.
Chairs the USS Administrative Committee that aligns all USS Administrative leaders and members, creating engaging and compelling content and opportunities to share best practices and create community for USS admin staff.
Create and administer a cohesive, educational and compelling USS onboarding program pulling from multiple existing divisional and departmental programs.
Staff Supervision, Process Oversight and Administration (60%)
Oversees the daily activities of the USS HR administrative team including scheduling, troubleshooting and staff professional development.
Works with University Student Services departmental and administrative leaders to develop consistent and standardized processes and protocols to improve HR services, consistent throughout USS.
Collaborates with various groups on campus, including HR Shared Services, USS Finance Office, Central HR, and departmental leadership and admin management to understand policies and procedures and troubleshoot issues.
Facilitates and provides resolution of complex issues as presented by team members or departmental leaders.
Develops and coordinates training for new team members and manages coverage during position vacancies as well as ongoing training and workflow oversight for the team as a whole.
Oversees and/or initiates multiple payroll actions (ISRs) on a daily/weekly basis.
Monitors volume of transactions and coordinates with staff to balance workload.
Manages divisional Unemployment claims including providing additional documentation as needed to State DOL. Will participate in hearings when needed.
Resolves timekeeping (E210) issues in conjunction with department Supervisors and Central HR Business Services.
Responsible for coordinating FMLA paperwork and related leave; resolving questions about benefits and troubleshooting questions regarding E210 time keeping.
Responsible for divisional vaccination compliance and reporting aligned with current University policy. Stays up to date with any changes to compliance requirements.
Responsible for ownership and accuracy of divisional and departmental organizational charts.
Responsible for managing and reporting budgeted position numbers to DBO and other USS Finance leadership.
Analyzes monthly HR reports such as temp. inactive, overpayment, and works with departmental leadership to resolve discrepancies.
Oversees the processing of CATS (Time Entry) for hourly staff and Timesheet-X for students on a weekly basis. Works with departmental administrators to ensure proper coverage and training is in place.
Performs other duties and special projects as assigned.
Special Knowledge, Skills, & Abilities
Knowledge of business and management principles involved in tactical planning, resource allocation and coordination of people and resources.
Knowledge of accounting and budgeting theory and practices required, including experience with payroll systems and ability to apply administrative HR procedures and practice.
Ability to make independent judgments and to act on decisions on a daily basis.
Ability to prioritize the team's workflow as needed.
Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines.
Very strong organizational skills, analytical and problem-solving abilities and attention to detail.
Ability to maintain confidentiality. Strong interpersonal and communication skills, both oral and written.
Fine-tuned customer service skills and proven ability to deliver highest levels of customer satisfaction.
Ability to effectively interact with all levels of University staff including USS and Central HR Leadership.
Working knowledge of federal, state and local laws and regulations in human resources as well as Johns Hopkins-specific HR policies; working knowledge of emerging trends and practices in human resources.
Ability to work collaboratively with others both within and outside human resources. Organized and results oriented.
Knowledge of principles for effective personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
Knowledge of human resource laws, employment laws, payroll tax issues and compensation.
Ability to work in complex, fast paced environment with multiple tasks, short deadlines, and pressure.
Strong communication, presentation, and written skills.
Problem solving and decision-making skills.
Bachelor's Degree in Human Resources, Business Administration, or other related field.
Three years of progressive experience in a professional human resources capacity.
Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Experience preferably in an academic setting.
Minimum three years managing, leading and developing staff preferred.
Classified Title: Divisional HR Services Supervisor Working Title: Divisional HR Operations Supervisor Role/Level/Range: ATP/03/PC Starting Salary Range: $52,230-$71,890-$91,550 Annually (Commensurate with experience) Employee group: Full Time Schedule: Monday- Friday, 8:30a-5p Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: 10001451-Student Services Human Resources Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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