District Manager, Student Service Compliance & Reporting
St. Louis Community College
Internal Number: 494995
Title: District Manager, Student Service Compliance & Reporting
Employee Classification: Professional 52 Wks Non-Unit
Department: District-wide Financial Aid Office
Salary Range: $70,607
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.
What you get:
Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
Coordinates projects and work assignments, and manages the District Processing team along with the Campus Based and Grant Coordinator and the Loans and Scholarship Coordinator. Serves as the District Student Service Compliance officer and will be responsible for investigating and responding to student service issues for the District. Works with the Campus Lead Counselors to resolve student processing issues and compliance issues.
What you'll do:
Policy and Procedure: Participate in financial aid policy formulation Review, interpret and disseminate policies from Federal, State, Institutional and Private funding and regulatory agencies Keep current with policies related to compliance activities and assess and communicate their impact on STLCC Update polices related to compliance activities related to changes in regulations Explain FERPA and recommend release forms for information Implement STLCC policies related to scholarships Develop standard timeline and procedures for federal and state reporting Provide subject matter expertise on financial aid compliance Training: Develop compliance training curriculum for financial aid staff members and campus leads Provide data to determine matrix’s for training and potential compliance issues for the Title IV programs Provide ongoing training and support for Student Affairs processing teams and operational offices Manage staff to ensure optimum performance and support of the college objectives with emphasis on employee training and development; while effectively utilizing the College performance evaluation system Coordinate certification for state grant programs including A+ and Missouri Access Assist with submission of all required documentation and information to the U.S. Department of Education, Missouri Department of Higher Education, and other funding entities to maintain the College’s official approval for Title IV funding and all other financial aid for students Coordinate reports from COD to correct and resolve student grant issues (POPS, Multiple reporting, and over awards). Act as a liaison for the District with other institutions to resolve student grant and awarding issues. Prepare content for financial aid training sessions and/or training modules for staff Lead financial aid training sessions for campus leads, senior vice presidents of campuses Prepare content for quarterly training sessions provided to faculty regarding return of Title IV Funds policy and attendance tracking requirements Develop online compliance training content for all financial aid policies for students Daily Duties: Monitor rates of student completion of compliance training module Monitor work-study funds and student status every semester Provide assistance and support to student in understanding financial aid processes Create a dashboard of metrics to present to Chancellor/BOT on biannual basis Create a survey for student feedback purposes Administer Student Feedback Survey Current processing time on verification of complete files Current processing time for Satisfactory Academic Progress Appeals Work with Student Accounts to aggregate data on loans, federal and state grants, scholarships, and outstanding receivables Self-Service Application and online forms assistance: Follow up with students selected for federal verification Assist in completion of Verification worksheets and collection of Verification documents Other duties as assigned
Education, experience, and other requirements:
Bachelor Degree or equivalent and over 10 years of experience in the Financial Aid department, of which 5 years should be at the Supervisor level.
STLCC has provided opportunity for all. As the largest higher educational institution in the region, STLCC has served more than 1.2 million students. Over 50% of households in the St. Louis area are represented in our former and current student body. Since 1962, St. Louis Community College has held fast to the fundamental belief that education has the power to lift us up — as individuals, as communities and as a city.Today, STLCC consistently ranks among the top associate degree-awarding institutions in the United States. As we launch students into new and better careers, four-year degrees and richer lives, we strengthen St. Louis one student at a time. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff