We are seeking a Student Accounts Operations Specialist who will be responsible for managing and processing third party payer payments and contracts for all Johns Hopkins University students. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration, relative to student accounts.
Specific Duties & Responsibilities
Process students accounts payments (wire, ACH, checks & credit cards), financial adjustments, process sponsors payments (wire, ACH, checks & credit cards).
Work with Treasurer's Office to research payments and the unidentified payments.
Bill sponsors for amounts due, monitor sponsor receivable, remove student account credit for overdue sponsor payments, reconcile contract receivable account, provide management reports.
Respond to customers and JHU staff to resolve student account issues and facilitate solutions through email, phone, cases, chatter and TEAMS.
Process third party contracts using the Banner AR contract module, collect sponsor authorizations, and process military in an accurate and precise manner.
Perform other duties as assigned.
*This position offers the option to work remotely on occasion, but candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the JHU student one-stop centers, and attend in person training and conferences as needed.
Special Knowledge, Skills, & Abilities
Excellent written and verbal communication skills.
Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups, including students, staff, and administrators.
Strong project management and collaboration skills; ability to work closely with colleagues from different functional areas.
Demonstrated knowledge of Microsoft applications (e.g., Word, PowerPoint, Excel) and other communications/social media tools.
Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform.
Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.
Additional Knowledge, Skills & Competencies
Prior experience with JHU's Student Information System (SIS) would be beneficial but not required.
Knowledge of and/or experience using the University's financial ERP (SAP).
Ability to build relationships across departments.
Demonstrated technical skills utilizing a range of information databases.
Excellent organizational skills with an ability to prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
Self-motivated, proactive, friendly, courteous, and collaborative.
Positive attitude and strong team player with commitment to continuous learning.
High School Diploma or graduation equivalent.
Five years of related experience in student accounts billing and/or accounts receivables required.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Classified Title: Student Accounts Operations Specialist Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $20.40-$28.00-$35.70 HRLY (Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday 8:30am-5:00pm Exempt Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: SEAM Student Accounts Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at email@example.com. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
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