Career Center

Associate Director, Conflict Education and Healing

Location: Santa Cruz
Job ID: 52855

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-23-2023



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 700 team members spanning 4 major units and 36 departments. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives. We support students' development through a number of resources, services, and systems dedicated to providing direct student support.

The entirety of our work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. Guided by data and assessment, we aspire to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. Our efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, our team is involved in numerous professional organizations and highly engaged in the local community.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.

The Office of Student Conduct and Conflict Education (OSCCE) is a newly established/re-envisioned office (previously the Office of Student Conduct and Community Standards) dedicated to just, equitable and student centered approaches to the administration of student conduct and resolution of conflict. OSCCE provides multiple educational programs and pathways to support our diverse student body in navigating behavior change, improved decision making and resolving conflicts, in order to foster student success and a healthy campus community.

More information can be found here: https://deanofstudents.ucsc.edu

JOB SUMMARY

Manages all aspects of the Conflict Education and Healing programs offered through the Office of Student Conduct and Conflict Education (OSCCE). Develops and directs programs which may include but are not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs, conflict mediation, conflict coaching, and shuttle diplomacy. Formulates policies and procedures for Conflict Education and Healing. In partnership with OSCCE leadership, develops the long- and short-term organizational goals for Conflict Education and Healing. Serves as a subject matter expert both internally and externally on alternative dispute resolution and inclusive conflict excellence. Manages the operating budget and human resources for Conflict Education and Healing.

APPOINTMENT INFORMATION

Budgeted Salary: $91,850 - $107,800 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 000319 (STDT LIFE DEV MGR 1)

Travel: Never or Rarely

JOB DUTIES

30% - Leadership and Management of Conflict Education and Healing Programs

• Provides direction and oversight for the conflict education and healing programs offered by OSCCE including but not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs such as Alcohol EDU and BASICS, the Responsible Action Plan (RAP), conflict mediation, conflict coaching, and shuttle diplomacy.
• Provides oversight of conflict education and healing caseload, significant incidents, and trends. Primarily responsible for the distribution and management of cases among conflict education and healing personnel. Tracks caseloads and other influencing factors to maintain an equitable workload distribution of cases. Oversees the preparation of ongoing, quarterly and yearly conflict education and healing status reports suitable for circulation within the campus conduct community.
• Interfaces regularly with CHES senior managers on complex cases involving residential students. Collaborates with staff within other offices with a nexus to conflict education and healing programs (e.g., Title IX Office) as necessary.
• Ensures the consistent and responsible handling of conflict education and healing cases, taking into consideration campus safety needs, the rights of the individual and other legal requirements, and the provision of opportunities for student development. Consults with Campus Counsel as appropriate.
• Serves as a central resource for consultation and evaluation of emerging concerns to prevent or mitigate problematic behavior/violation of policies.
• Leads ongoing assessment and evaluation of conflict education and healing processes, and recommends and oversees the implementation of improvements based on findings.
• Coordinates and participates in ongoing review and revision to pertinent policies (e.g., student handbook), communications regarding conflict education and healing programs (e.g., websites, social media, etc.), and staff training manuals.
• Assists with Federal, State and UC audits on Clery, Title IX and student conflict cases as necessary on behalf of OSCR.
• Serves as a liaison to Student Conduct Directors at the other UC campuses and the UC Office of the President as needed.

25% - Conflict Education and Healing Case Management

• Oversees conflict education and healing case management including but not limited to the following categories of concerns; interpersonal conflicts between students or students and other community members; first-time and/or minor concerns about AOD use or housing policy violations; sexual assault, sexual harassment, stalking; allegations relating to the activities of campus-wide student organizations; hate/bias reports; allegations arising from student demonstrations; and allegations of misuse and compromise of UCSC computing systems. May carry a conflict education and healing caseload as needed.
• Addresses complex and challenging conflict education and healing cases which may require advanced expertise (e.g., intercultural conflicts necessitating a high level of cultural fluency).
• Maintains compliance with all Federal and State mandates regarding specialized student conduct training.
• Works regularly in the student conflict database, which includes preparation of case resolution letters and any other related documents.
• Applies principles of student development in the administration of conflict education and healing programs. Advises students and makes referrals to appropriate resources and agencies. Develops resolutions and conducts follow-up as appropriate.
• Interprets, conveys information, and enforces federal and state laws, university conduct, and housing regulations within campus residential settings. Consults with Campus Counsel, UCSC PD, and other subject matter experts for interpretation and application of laws.
• Meets with the Associate Director College Student Life group (AD group) on a regular basis to review outstanding conflict education and healing cases and to discuss caseload allocation.
• In collaboration with the ADOS-SCCE, updates and maintains the sanction/student conduct outcomes matrix for residential and non-residential cases.

20% - Staff Supervision

• Responsible for the recruitment, hiring, training, and direct supervision and evaluation of Conflict Education and Healing personnel within OSCCE.
• Provides leadership and direction for training programs, workshops, coaching and mentoring as needed. Training topics include but are not limited to skills development in counseling, conflict resolution, restorative justice, programming, and crisis management.
• Ensures that all staff members follow and enforce University and College policies and procedures.
• Monitors performance of professional OSCCE staff and others with job responsibilities related to conflict education and healing. Works with conflict education and healing staff and appropriate supervisors to address performance concerns.

15% - Program Development and Training

• Develops and delivers outcome-based training for all personnel responsible for conflict resolution within OSCCE and CHES, including but not limited to Senior Directors College Student Life, Associate Directors College Student Life, Associate Directors, Coordinators for Conduct and Education, Coordinators for Residential Education and student staff members.
• Manages and administers large-scale educational programs, trainings, and sanctions (e.g. AlcoholEdu, BASICS, etc.) and collaborates, as needed, with appropriate campus stakeholders including Title IX and SHOP. Provides leadership around curriculum development and implementation efforts with a nexus to Student Conduct and Conflict Education.
• Develops and oversees programmatic initiatives to engage the student community in student conduct and conflict matters that affect the campus.

5% - Office Leadership

• Alongside the Associate Director of Student Rights and Responsibilities, supports Associate Dean of Students & Director of Student Conduct and Conflict Education (ADOS-SCCE) in leadership for OSCCE's programs and personnel.
• Serves as a member of and may chair the hate/bias response team. Coordinates management of and response to assigned cases. Conducts initial responses to all reports to offer timely support and resources. Tracks actions and resolutions on all reports, including follow-up as needed with assigned responders.
• Supports the ADOS-SCCE in administering the policy on student grievance procedures. May serve as complaint resolution officer (CRO) for informal resolution of grievances.
• Provides backup system administrator support for the student conflict database on behalf of OSCCE and collaborating units such as the Behavioral Intervention Team, the Hate/Bias Response team and the Division of Undergraduate Education. Oversees updates and modifications to the conflict database.

5% - Other Duties

• Serves on various campus committees such as the Title IX Case Management Team, the Coordinated Community Response Team, the Slug Support Team, Student Handbook Review committee, We Are Slugs Team, Campus Clery Review committee, the Drone Taskforce, Police Chief's Advisory Board, Behavioral Intervention Team (as needed), the Committee on Campus Engagement and various policy subcommittees as assigned.
• Represents the department and/or unit on campus, in the community, at the UC system-wide level, and in appropriate professional organizations.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and/or equivalent experience/training.
• Thorough knowledge of student conflict education theory and practice (e.g., the spectrum of resolution options model, inclusive conflict excellence, etc.) and its intersections with student conduct theory and practice (e.g., adjudication, legal issues in student conduct, etc.).
• Thorough knowledge of student development theory and scholarship.
• Familiarity with the law as it pertains to higher education, especially relating to student life, student conduct, due process, individual rights, liability issues, alternative dispute resolution, and privacy.
• Strong knowledge of advising and counseling techniques.
• Skills in monitoring/assessing people, processes or services, to make improvements.
• Leadership skills to motivate employees and influence attitudes and behaviors.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
• Ability in problem identification, reasoning, and ability to develop original ideas to solve problems.
• Ability to conduct risk assessment and evaluate risks as to likelihood and consequences.
• Demonstrated ability to work independently on sensitive, confidential, often volatile, and complicated issues with tact and political acumen.
• Demonstrated ability to interact effectively, productively and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Demonstrated ability to develop, facilitate, and lead training curricula, presentations, and other learning activities to a wide variety of audiences, such as faculty, deans, department chairs, students, and staff.
• Demonstrated technical skills sufficient to use and support the maintenance of a complex and secure database.
• Demonstrated knowledge of, commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxes grounded in intersectional approaches and understandings of identity and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.

PREFERRED QUALIFICATIONS

• Advanced degree in higher education, student development, conflict resolution, or another area relevant to the work of OSCCE.
• Professional certifications in knowledge and skill sets relevant to student conflict education (e.g., restorative justice, mediation, etc.)
• Ability to speak, read, and write in both English and at least one additional language such as Spanish, Mandarin Chinese, Tagalog, Arabic, or other.
• Knowledge of common University-specific computer application programs (e.g., Advocate student conduct database, Google Suite).
• Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Knowledge of University policies, processes, and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=52855&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







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