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The Heinz College of Information Systems and Public Policy consists of two schools, the School of Public Policy and Management and the School of Information Systems and Management and offers an academic experience unlike any other. Heinz College prepares students with a unique ability to conduct careful and objective analysis of relevant data, to understand and demonstrate the power of information technology, and to lead and implement change in managerial and policy contexts.

This leads us to search for positive, highly motivated, and culturally responsive Academic Advisors to join our team. Reporting to the Senior Director of Academic Services and Advising, you will be responsible for providing administrative management, academic advising, counseling, and support to students enrolled at Heinz College. This is an excellent opportunity to contribute to an interesting and challenging work environment.

Core responsibilities will include:

• Support Heinz College graduate students in navigating the curriculum; building alignment with career goals and maximizing their academic experience.

• Review students' progress to ensure they are successfully completing academic requirements.

• Coach students with academic problems to promote student success.

• Partner with the Office of Diversity, Inclusion, Climate & Equity (DICE) and Heinz Student Affairs to holistically support the student experience.

• Work with the Senior Director to identify, create, and manage curricular issues, and organize events and workshops.

We are looking for an individual who can prioritize and manage multiple simultaneous projects along with keen writing and presentation skills. These proficiencies will have a positive impact on your success in this role.

You should demonstrate the following abilities:

• Effectively build strong, trusted relationships with a diverse body of students, faculty and staff.

• Appreciation of and sensitivity to diversity and working with students from different backgrounds and perspectives.

• Understand skills and knowledge needed in common careers for future Heinz graduates to inform academic advising.

• Have a genuine interest in understanding the courses taught at Heinz College and other colleges on campus that may be of interest to Heinz students.

• Provide the highest level of integrity and excellence while promoting CMU's mission and values.

• Solve practical and complex problems using strong analytical and reasoning skills.

• Outstanding computer and database management skills; including, comprehensive knowledge of database systems as well as advanced proficiency with Excel, including development and use of formulas and spreadsheets, Word, PowerPoint, and other computer-related programs.

• Develop and maintain clear written and verbal communication while maintaining a strong attention to detail.

• Work well under pressure with frequent interruptions, set priorities, delegate work, and meet inflexible deadlines.

• Effectively participate as a team member in a collaborative environment.

• Flexibility to work occasional evening and weekend hours. Ability to travel to various offices or other locations on campus, and off-site venues as needed.

We value flexibility, excellence, and passion within Heinz College. Inclusion, collaboration, and cultural sensitivity are valued competencies at Carnegie Mellon. Therefore, we are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor's degree or equivalent combination of training and experience in an academic setting.

• Master's degree desired.

• At least three (3) years of experience in the public sector, non-profit management or in higher education administration

• An understanding of skills and knowledge needed in common careers for Heinz graduates to inform academic advising strongly preferred.

Requirements:

• Successful Background Check

Are you interested in this exciting opportunity?! Apply today!

CMU's COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see Minimum Requirements to Return to Campus for details regarding the university's current COVID-19 mitigation requirements.

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