1. Operations - Work with Associate AD for Business Operations and Associate AD for External Affairs to determine Ticket Office Annual Budget. - Manage all aspects of the ticket office. - Determine staffing needs - Oversee all aspects of season and single game ticket sales. - Hire hourly and student worker staff and manage within department budget. - Supervise all ticket office staff for all athletic venue locations - Oversee ticket office software to ensure proper maintenance, upgrades, hardware and software issues are resolved and contractual obligations are fulfilled. - Work with ticket software vendor and WCU IT department to ensure software, hardware and network compatibility is functioning together to deliver best possible customer service. - Estimate and order ticket stock. - Gameday Ticket manager for all ticketed events (Football, M&W Basketball and Baseball) - Coordinate operations with visiting teams. - Ensure fulfillment process and timely completion of goals related to ticket deadlines
2. Compliance - Work with Director of Compliance to ensure all procedures related to student-athlete ticketing adhere to NCAA requirements. - Ensure that all ticket office procedures related to youth ticketing are in compliance with NCAA guidelines for prospective student-athletes.
3. Financial - Compile daily audit reporting for gross receipts and revenue tracking reports. - File final ticket audit with the athletic business office and support WCU auditing department in their annual audit of the ticket office.
4. Sales - Work with Catamount Club to maximize ticket and donor revenue. - Create timeline for ticket and information mailings. - Determine needs and work with creative services / print shop for creation and receipt of all stationary, envelopes, order form, promotional and renewal information related to athletic ticketing. - Manage promotional ticket calendar, availability and saleable inventory tracking. - Primary contact for Chancellor’s office ticket needs. - Direct and update web content for online ticket sales. - Oversee customer service initiatives, including activities such as: - Make direct sales calls to current and past ticket holders to promote ticket sales. - Make direct sales calls to a variety of individuals/groups promoting both season and individual ticket sales: this includes civic and youth organizations promoting group sales. - Working with Student Affairs to determine best student ticket delivery methods and maximize student attendance.
Bachelor’s degree from an accredited college or university. Evening and weekend work will be required. Some travel will be required.
The Department of Athletics at Western Carolina University is an integral program of the institution and exists solely to complement the central University mission of teaching and learning. The University seeks to create a community of scholarship in which the activities of its members are consistent with the highest standards of knowledge and practice in their disciplines. The athletics program reflects this commitment to highest standards and shares the responsibility of achieving the goals of the University. The activities of the athletics program provide an environment in which students, coaches, faculty, staff and administrators jointly assume the responsibility for the success on and off the field of play. The athletics program embraces the concept that student-athletes are first and foremost students — possessing academic goals, personal interests, and vocational ambitions not unlike those of any other student. The athletics program complements other University programs by enhancing the educational, social, career and athletic opportunities of the students who participate in athletics. This environment also fosters a commitment to high standards of personal and professional ...conduct by all members of the athletic community manifested in the highest level of sportsmanship.
Western Carolina University is committed to ensuring equitable participation and treatment of men and women of all races and ethnic origins. The athletics program actively promotes an environment in which fair and equitable distribution of athletic opportunities, benefits, and resources are available to all athletics program participants, and in which any person is free from discrimination. The athletics program provides significant contributions to the University by enhancing loyalty to the alma mater, strengthening the pride and enthusiasm of alumni, fostering a strong sense of community, and serving as a positive public relations tool for the university.
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, and veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
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