Customer Service Specialist 2 - Counseling & Advising
Columbia Basin College
Location: Pasco, Washington
Salary: $36,288 - $48,156 Annually
Higher Education Institution
Internal Number: C-23-024
Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 (the "Specialist") to provide high quality services and support to prospective and enrolled students in a friendly, fast-paced, customer-focused environment within the Counseling & Advising Department. The Specialist will work in an environment of teamwork and serve as a central point of contact for Counseling & Advising, handling routine inquiries, transactions and customer service problems. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position reports to the Director for Advising, Retention & Completion.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by May 8, 2023 @ 11:59 PM Pacific Time.
If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at email@example.com or (509) 542-4407.
As a condition of employment, Classified staff must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact firstname.lastname@example.org.
Provide customer service via face-to-face, email and phone calls handling routine inquiries, transactions and customer service problems;
Provide professional, courteous and empathetic student assistance in the Counseling & Advising Department; assist students in navigating through the onboarding and registration process as appropriate;
Communicate policies and processes to students and assist with college processes and procedures as appropriate;
Enter and maintain accurate data on students as they move through the Getting Started Steps, Distress to Success, and other college processes;
Handle routine, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred outside of Counseling & Advising and make an appropriate referral to facilitate continued problem-solving or assistance of student and department; and
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin Co...llege continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.