|Position Title: ||Student Service Representative 1 || |
|Location: ||Grand Rapids || |
|Department: || |
42001 - EIO Grand Rapids Admin
|Advertised Salary: ||$14.9842 Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. || |
|FLSA: ||Non-Exempt || |
|Temporary/Continuing: ||Continuing || |
|Part-Time/Full-Time: ||Full-Time || |
|Union Group: ||Clerical-Technical Association (MEA-NEA) || |
|Term of Position: ||12 Month || |
|At Will/Just Cause: ||Just Cause || |
|Summary of Position: ||This position is responsible for providing exceptional customer service and support to students, faculty, staff, and visitors at the Ferris State University office in Grand Rapids, MI. Serving as the initial point of contact for all individuals visiting the student services office, in-person, online, by email, and over the phone, this position assists with scheduling appointments, registering students for classes, addressing student inquiries, and collaborating with other departments to resolve student issues and concerns. This position is critical in ensuring that students receive the support and guidance they need to navigate their academic experience at Ferris State University successfully. This is a full-time position that operates in an on-site professional office environment. The normal work schedule is Monday through Friday, 8:00 am to 5:00 pm, with some flexibility to adjust hours and work until 6 pm if needed, as well as occasional evening and weekend hours. |
The anticipated start date for this position is June 2023. However, this is an estimated date and can be revised if needed.
|Position Type: ||Staff || |
|Required Education: ||Minimum of 48 earned college credits. The requirements listed represent the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. || |
|Required Work Experience: ||At least one year of secretarial/office experience with demonstrated skills using standard office equipment. Documented ability to utilize various software programs and communicate effectively (orally and in writing). || |
|Required Licenses and Certifications: || || |
|Physical Demands: || |
- Office Environment
- Repetitive Movement
|Additional Education/Experiences to be Considered: ||Experience working in a higher education environment and knowledge of the Banner system. || |
|Essential Duties/Responsibilities: ||Maintain and update filing and recordkeeping systems. |
Greet and welcome students, faculty, staff, and visitors in a friendly and professional manner.
Answer phones and email and responds to inquiries from students, faculty, staff, and visitors.
Accurately input, send, retrieve, and maintain information using a mainframe computer and/or various software.
Provide accurate information about university policies, procedures, and services to students, faculty, staff, and visitors.
Investigate concerns, research and compile data, and work to resolve discrepancies.
Maintain and update filing and recordkeeping systems.
Assist with scheduling appointments and registering students for classes.
Assists with student account inquiries, including billing and financial aid.
Review student applications and financial aid forms, and generate standard responses according to established guidelines.
Collaborate with other departments to resolve student issues and concerns.
Maintain accurate and complete records of student interactions.
Assist in training and assigning work to student employees.
Maintain up-to-date knowledge of federal and state regulations and maintain confidentiality.
Perform general office and receptionist duties, provide information, collate and distribute information, answer the multi-line telephone, take messages, and schedule meetings/appointments.
Type, draft, compile and proofread various documents, forms, etc.
Monitor and maintain adequate office supplies, recruitment materials, forms, etc. and initiate payment of office purchases.
Carries out responsibilities in accordance with university policies and applicable laws and regulations.
Maintain confidentiality of designated information.
Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff, and community members.
Any other duties assigned within the position classification area.
Report to the immediate supervisor as assigned.
|Marginal Duties/Responsibilities: ||Provide backup and assistance for other positions and perform routine office support duties. || |
|Skills and Abilities: ||Must have strong customer service skills. |
Effectively communicate orally and in writing.
Provide exceptional customer service.
Maintain updated knowledge of special terminology and regulations.
Communicate effectively with a diverse customer population.
Plan, organize and make sound judgments and decisions.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Detail-oriented and highly organized.
Ability to maintain confidentiality and exercise good judgment.
Apply the rules of proper grammar, correct spelling, and punctuation, and properly arrange the information.
Utilize computer software and mainframe programs and systems.
Perform basic mathematical and record-keeping duties with high accuracy and attention to detail.
Operate office machines and specialized equipment such as computers, copiers, and multi-line telephones, and make minor adjustments (requires some mechanical aptitude).
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
|Required Documents: || |
- Cover Letter
- Unofficial Transcript 1
|Optional Documents: || || |
|Special Instructions to Applicants: ||Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of an unofficial transcript(s) showing a minimum of 48 earned college credits, if applicable. If you do not have a transcript, please write a justification explaining how your work experience is equivalent to the required education and attach that justification in lieu of the transcript. |
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript (if applicable).
|Initial Application Review Date: ||May 15th, 2023 || |
|Open Until Position is Filled?: ||True || |
|Posting Close Date: || || |
|EEO Statement: ||Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. || |
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