Career Center

General Advisor & Retention Specialist Commuter Life and Ethnic Studies Advising (Student Services Professional III)

Job No: 526653
Work Type:
Locations: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)




Position Summary

Under the supervision of the Center for Commuter Life Assistant Director, and in coordination with the Assistant Dean of Students for Co-curricular Programs and Student Support and the College of Arts and Letters Assistant Dean of Student Affairs, the General Advisor & Retention Specialist has responsibility for developing and implementing advising and programs that facilitate growth in the areas of scholarship, personal and leadership development, citizenship, mentorship, and campus engagement. The General Advisor & Retention Specialist provides guidance and mentoring, through programming and advising efforts, with a focus on undergraduate commuter students at SDSU for general, coordinated care advising and all undergraduate students for advising on the Ethnic Studies general education and graduation requirements. The advisor's work will cut across all facets of the student's university experience and will work with other university departments to resolve complex student issues that cut across multiple campus units and serves as an information resource for students, faculty and staff in matters related to accommodations, disabilities, student support, high impact practices, campus engagement and co-curricular involvement. legislation, and best practices.

The General Advisor & Retention Specialist is responsible for completion of program-related tasks or projects assigned by the appropriate administrator. The General Advisor & Retention Specialist in this position provides back-up generalist support to other program coordinators within the department, including Student Organizations and Activities, Leadership and Community Service Programs, Fraternity & Sorority Life, and ODOS programs that support retention, academic excellence and enhance graduation rates. Evening and weekend work are routinely part of this position.

The Commuter Life General Advisor and Retention Specialist will:

1. Provide academic and holistic advising to commuter students at San Diego State University. If needed, referrals to campus resources will be provided.
2. Implement initiatives to improve communications to students, through in- person presentations/workshops and web-based/online technology.
3. Facilitate student success through program/workshop development and/or implementation.
4. Provide support for students experiencing concerns regarding academic advisement, course selection, and degree evaluation.
5. Provide guidance and personal counseling related to self-awareness, personal growth and academic probation that facilitates the continuation of students towards degree goals.
6. Work closely with campus departments and individual Colleges to provide guidance to students that depend on their curriculum.
7. Provide support for, and supervision of the Commuter Resource Center, including undergraduate peer mentors, in order to ensure that commuter students receive the appropriate advising necessary to efficiently progress through the major/pre-major and graduate in a timely manner.
8. Coordinate the recruitment, selection, training, and evaluation of peer mentors.
9. Work collaboratively with campus partners to provide advising in high-impact practice opportunities (such as internships, study abroad opportunities, research, etc.) for students to enhance their academic coursework.

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Ability to work evenings and weekends.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Division of Student Affairs and Campus Diversity

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

'The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.'

The Office of the Dean of Students is a department within the Division of Student Affairs and Campus Diversity. The Office of the Dean of Students (ODOS) promotes student growth and leadership development through teaching, advising and intentional personal interactions. ODOS staff encourage and facilitate opportunities for students to connect and engage in the campus community while striving to provide a safe and inclusive campus environment. Through participation in the activities within the ODOS, students are connected to the University through an array of structured and informal learning opportunities. Students are encouraged, supported and empowered to pursue academic success, personal growth, an understanding of diverse human experiences, and compassionate activism on and off campus.

The Center for Commuter Life aims to support and engage students living at home and commuting to campus through workshops, coordinated care and general advising, peer mentoring programs, and other support services to foster student success and a positive connection to the San Diego State University community. The incumbent will work closely with the College of Arts and Letters, especially the ethnic studies academic departments.

For more information regarding the Student Life & Leadership department, click here.

Education and Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Key Qualifications

• Understanding of Family Educational Rights and Privacy Act with regards to the maintenance of academic and judicial records of individual students.
• Understanding of reporting responsibilities outlined as a 'Responsible Employee' and 'Campus Security Authority' under Title IX and the Jeanne Clary Act.
• Ability to learn and acquire knowledge of Title V, CSU policies and procedures, and University rules and regulations and their application to student organizations, student activities and expression and student governance structures preferred.
• At least one (1) year experience working with commuter students is preferred.
• At least one (1) year experience in working with diverse student populations is preferred.
• Basic facilitation skills.
• Three or more years of professional experience in higher education/student affairs is preferred.
• Master's degree in higher education, student affairs, counseling or a related field is preferred.
• Familiarity with academic advising practices.
• Bilingual language skills: English/Spanish
• Direct experience with one or more Ethnic Studies disciplines, either through education or work experience.
• Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions.
• Organizational and programming skills.
• Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups.
• Ability to present clear and concise information orally and in written reports and guidelines.
• Basic experience in program development of student organizations and activities, fraternity and sorority life, leadership programs, cross-cultural center, and student academic success centers preferred.
• Ability to effectively use EAB Navigate, Word, Excel, PowerPoint and Google Applications to create and analyze reports, manage data, resource materials and presentations.
• Ability to work evenings and weekends.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,025 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,025 - $7,159 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2023. To receive full consideration, apply by May 8, 2023. The position will remain open until filled.

CSU Vaccine Policy: The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.


Advertised: Apr 25, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/526653/general-advisor-retention-specialist-commuter-life-and-ethnic-studies-advising-student-services-professional-iii







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