Career Center

Wellness Staff Assistant
7795BR
Student Affairs
Student Health Center

Detailed Job Description
This is a full-time, in-person, non-exempt position reporting to the Administrative Supervisor. Normal hours are 8 a.m.- 4:30 p.m. Required to work one evening (10:30 a.m.- 7 p.m.) per week during the academic year. May need to work occasional weekends during orientation activities/open houses/wellness programs.

Reporting to and under general guidance from the Student Health Center (SHC) Administrative Supervisor, the Wellness Staff Assistant establishes a warm, welcoming and helpful atmosphere for all student and visitor interactions. This position will support and rotate between the various areas in Wellness. This position requires the ability and knowledge to provide support services including scheduling of student appointments using an electronic health record; verifying compliance with New York State and RIT Immunization requirements; assisting with maintenance of electronic medical record files; assisting students who may present with a difficult immediate need; maintaining strict confidentiality in all encounters.

Responsibilities:

Establish a warm, welcoming and helpful atmosphere for all student and visitor interactions.

• Serve as primary general information resource for Wellness Centers.
• Be prepared to field inquiries from students about the range of services offered in Wellness.
• Explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws.
• Facilitate the referral process for faculty, staff, administrators and parents who are assisting students in seeking services
• Assist in management of electronic appointment system: accurate scheduling of appointments for medical and mental health providers; revising provider schedules as necessary; rescheduling students as necessary. Assist students with use of Wellness portal for appointments, check-in, and form completion. (Confidential information).
• Review and interpret accurately, immunization data submitted by students for compliance with New York State and RIT required immunizations; input and process appropriately. Answer questions from students and parents regarding NYS immunization law/requirements.
• Assist with management of electronic medical records system including: updating student demographic information according to established protocols; QA of scanned/indexed images, performing scanning/indexing as necessary. Responsible for accurate formatting of electronic health records Manage a high volume, multi-line telephone system including relay calls and use of interpreter-type machines. Responsible for entering pertinent and concise telephone messages into student electronic records.
• Manage a high volume, multi-line telephone system including relay calls and use of interpreter-type machines. Responsible for entering pertinent and concise telephone messages into student electronic records.
• Responsible for maintaining and balancing cash drawer/daily batch in accordance with University and Center internal control and security policies/procedures. Accept payment for services (credit card, cash, checks, Tiger Bucks) and invoice/post amounts properly in PyraMED. Make adjustments as necessary.
• Maintain office space and reception room, sort/distribute email and mail as directed.
• Other duties as assigned, such as but not limited to Membership on Center accreditation or Divisional Strategic Plan committees
• Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and a high degree of confidentiality.

Department/College Description
The Wellness area within the Division of Student Affairs shares a passion for enriching the quality of life for all students. Every area within Wellness aims to enhance student success and collegiate life by providing innovative, inclusive and responsible programs, services, and education.

RIT Student Health Center (SHC) is a fully accredited (AAAHC) ambulatory care facility. The Student Health Center is committed to fulfilling its mission in a respectful, trusting and caring manner while maintaining sensitivity to the backgrounds, experiences and health practices which exist among the student population served.


Minimum Qualifications
Education/Experience:

• HS/GED
• 2 years of related reception, administrative or customer service experience, preferably in a medical setting.

Skills:

• Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
• Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
• Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
• Computer competence using Microsoft Office (basic level) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
• Medical terminology-basic skill level.
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
• Knowledge of Deaf and other cultures or willingness to learn.

Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 113H

How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details


Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov







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