Senior Associate Director for Occupancy and Business Operations
Location: Oswego, New York
About SUNY Oswego:
Founded in 1861, SUNY Oswego is a public comprehensive university located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. One of 13 comprehensive colleges and universities in the 64-campus State University of New York (SUNY) system, SUNY Oswego is recognized nationally for its academic quality, focus on student success outcomes, and the growing diversity of its student body. Ranked among the top public master's-level universities in the 2023 "Top Regional Universities in the North" by U.S. News and World Report, SUNY Oswego is also recognized among Princeton Review's Best Regional Colleges in the Northeast - an honor bestowed on the SUNY Oswego every year since 2003.
Inspired by a shared commitment to excellence and the desire to transcend traditional higher education boundaries, SUNY Oswego provides a transformative experience to about 7,000 undergraduate and graduate students. The university offers preeminent academic programs in the arts and sciences, business, communications, and teacher education, and its success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities.
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Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please click here to see our full non-discrimination policy.
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Description of Department:
The Department of Residence Life and Housing at SUNY Oswego is a leader in developing a premier residential environment where students are actively engaged in their learning experience. Our environment places student learning and success at the center of all our formal and informal programs, policies, procedures, and physical facilities. Our department encourages collaboration with other students, faculty, and staff in and out of the classroom to enrich the learning experience. Furthermore, our programs are directed to enhance students' capacity and aspirations for growth intellectually, socially, aesthetically, interpersonally, and physically. The Department purposefully and intentionally provides programs and experiences that will offer our residential students a comparative advantage among college graduates. We affirm a commitment to diversity and inclusive excellence in the operations of Residence Life and Housing.
The Department of Residence Life and Housing at the State University of New York at Oswego invites applications to fill a full-time Senior Associate Director for Occupancy and Business Operations.
Posting Date: April 12, 2023
Review Date: Review of applications will begin immediately and continue until the position is filled.
Compensation:Minimum salary $75, 000, commensurate with experience plus a full New York State benefits package.
Benefit Information: The State University of New York provides an excellent benefit package. Click here for more information.
Date of Appointment: As soon as possible
Description of Responsibilities:
Under the direction of the Assistant Vice President for Residence Life and Housing (RLH), the Senior Associate Director provides leadership for the assignments and business operations of the department. The Senior Associate Director provides leadership, strategic planning, oversight, and supervision within a department that generates annual revenues of $34 million and oversees room assignments systems and policies that maximize occupancy and revenue. The Senior Associate Director develops advanced analysis and forecasting tools to provide occupancy projections for the AVP and the University Administration and Finance Office. The Senior Associate Director will also instill in the assignments and business operations group a solid vision for achieving a once-in-a-lifetime student residential experience and ensure the highest standards of a student-centered approach.
SUNY Oswego is a residential campus, and the recruitment and retention of our students is vital to the financial health of the University. The Senior Associate Director will provide direction to the marketing and communications coordinator and business operations assistant to provide a comprehensive communication plan to students and families while ensuring the financial management of the department.
As a member of the RLH leadership team, work with the AVP and department leaders to formulate department policies and practices. Engage in the development of department-wide goals and assist with the development of the long-range strategic plan. Engage in policy development and implementation. Provide leadership and direction to department committees, strategic plan priorities, and project groups as chairperson. Represent the department on designated Division of Student Affairs committees.
Develop and carry out a strategic vision of residence hall assignments to match the mission and vision of the department and goals for strategic enrollment management. Foresee and respond to ongoing changes in the projected student population. Coordinate communication to campus partners on the analysis of trends in student on-campus occupancy and retention; research off-campus housing market trends. Coordinate comparative housing data and enrollment projections with the Office of Enrollment Management, the Administration and Finance Office, and the Office of Institutional Research.
Direct the preparation and dissemination of standard housing and occupancy reports for the Division of Student Affairs and various University departments, including Dining, Admissions, Financial Aid, Accessibility Services, and Graduate Studies.
Lead and directly supervise Assistant Director for Occupancy, the Marketing and Communications Coordinator, and the Business Operations Assistant; indirectly supervise the Central support staff and Assignment Coordinator. Develop professional staff members' capacity to respond effectively to a wide variety of highly complex assignment system interactions. Indirectly provide supervision and leadership to full live-in professional, graduate, and undergraduate staff, primarily in the areas of occupancy management, fiscal management, and marketing and communication.
Partner with the Associate Director for Operations to advocate for student housing needs in major and minor residence hall renovations focused on student success. Maintain unique relationships for the purpose of promoting the need for residential housing renovations designed and developed to facilitate best practices for high-impact activities.
Manage fiscal affairs of the department, including budget planning, expenditure, and cost analysis, procedures for expense payments, and financial projections; coordinate billing and account reconciliation and financial reporting activities; and develop systems to improve fiscal control and processing. Provide strategic consultation to the Assistant Vice President on financial issues, including financial analysis and projections, cost identification and allocation, and revenue and expense analysis.
Develop memorandums of understanding with a wide variety of departments, academic units, and athletic coaches in special housing arrangements.
Review and make final decisions on student requests for contractual release from housing. Develop and execute communications with campus colleagues to provide for students who request additional service needs.
Develop room rate schedules for various housing options available to students and ensure protocols for accommodations to adhere to all federal statutes and ADA guidance.
Annually review and revise the housing contract for undergraduate and graduate students and work to ensure contacts, policies, and protocols are supported by federal and state directives.
Provide guidance to the marketing and communications coordinator on the marketing of on-campus living, including web and housing publications for prospective, new, and returning students. Provide leadership to the development of programming and marketing initiatives for current and prospective students. Grow communications that strengthen attraction of new students and retention of upper-division students to on-campus housing. Respond to students, parents, and the University community regarding complex and unique housing issues and develop viable options.
Represent Residence Life and Housing and work the leadership on new construction, capital improvement plans, and major renovations.
Serve as a key member of the Residence Life and Housing leadership team responsible for fostering a campus culture where all students feel welcomed and supported; work to advance the University's mission of diversity and inclusion.
Provide leadership and on-site support during major residential and campus events; including nights, weekends, and travel as needed
Serve in the on-call leadership rotation.
Other duties as assigned.
SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan. As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.
Master's Degree in Student Affairs, Higher Education Administration, Management Information Systems, or related field
A minimum of six years of experience in housing assignment management, project management, business operations, and/or Higher Education administration.
Strong data and trend analysis skills and a capacity to create forecasting models.
Commitment to diversity, equity, and inclusion.
Experience in supervising and training staff, including organizing, prioritizing, and scheduling work assignments; to foster a cooperative work environment.
Ability to lead public relations and customer service needs within a large organization.
Ability to develop and manage departmental budgets, expenditures, and capital resources.
Strong organizational skills and the ability to effectively manage multiple priorities while giving attention to details.
Ability to analyze and interpret data and prepare complex reports, statements, and/or projections.
Effective interpersonal and oral, and written communication skills and the ability to work effectively with a wide range of constituencies in a diverse campus community.
Knowledge of assessment methodology and statistical programming tools.
Ability to analyze and assess information technology training/development needs.
Ability to analyze problems and develop creative solutions to complex issues; facilitate procedures during system failures; direct and enforce policies and procedures.
At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's Strategic Diversity and Inclusion Plan.
As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)