Business Analyst for Housing Operations (Information Technology Administrator/Analyst 2- MR11)
Housing and Residence Life
University of Tennessee at Chattanooga
The Business Analyst for Housing Operations is primarily responsible for providing application support for the assignment system (StarRez) and the housing work control system (TMA) for more than 3600 students living in the residence halls and apartment complexes. This position plays a key role in supporting a variety of processes within Housing and Residence Life, including but not limited to assignments processes, maintenance requests & work orders, online portal configuration and maintenance, residential programming support and integrations with university-wide systems. The Business Analyst for Housing Operations is responsible for effective solutions that support integrated use of Housing and Residence Life software's with Banner. This position problem solves, trains, troubleshoot, and ensure quality assurance.
Duties and Responsibilities:
This position provides primary oversight for Online portal preparations and technical support for Housing facilities work control process and housing assignments processes, including but not limited to registration, room sign-up, contracting and assignment change requests; maintains space inventory in assignments database system including rent amount and configuration for current and future academic terms; ensures accuracy of contract and addendum text on all registration and assignment change portal sections; processes all off-cycle applications and contracting in coordination with the future assignments specialist and current assignments specialist; ensures room inspection runs are configured as part of the electronic room inventory process in coordination with the associate director and community staff; analyzes business practices, outline resolution options, and seek solutions to solve problems; conducts routine audits to ensure a streamlined approach to benefit students and staff; serves as the primary day to day technical contact for department's processes, third-party vendors, technology partners and internal stakeholders.
The Business Analyst for Housing Operations collaborates with Central IT and campus partners on integrations, process improvements, projects, and escalating support requests; schedules building access in the supported system during holiday and break periods. Work with Central IT staff to ensure correct terms are being exported and import at appropriate times; serves as primary liaison between Housing & Residence Life, StarRez, TMA, TouchNet, and other housing software system for support inquiries and product enhancements; ensures that systems interfaces with Banner, Maxient, and other campus softwares; demonstrates a high level of proficiency in using all software, student system and web-based applications used in University Housing; serves as liaison for the database to department and university staff; provides documentation and training to department staff for relevant functions; provides quality customer service to individuals through web chat, email and when calling or in person; responds to inquiries requiring interpretations of Housing & Residence Life related policies, processes and procedures; serves as a resource to other housing staff;
This position creates and update detailed documentation of processes to include into the standard operating procedures for the department; prepares numerous complex reports and provide analyses on office operations, utilizing resources such as the housing database. These reports may be distributed to department and university staff and stakeholders; serves on department and university committees and task forces and participate in other developmental activities; maintains PCI compliance reporting; tracks departmental device inventory and coordinate with Central IT to refresh and image devices; performs other duties consistent with the purpose of this position as assigned.
The ideal candidate will possess the following:
- Considerable knowledge of computerized information systems including the operation and maintenance of data files.
- Strong organization and analytical skills.
- Some knowledge in the use of data processing equipment and ability to interpret computer terminology, data, standards and instructions and relate information to the particular system.
- Excellent communication skills and ability to greet and assist residents, visitors and callers with a variety of questions, needs and concerns.
- Maintain confidentiality of office information and records.
- Ability to manage competing priorities in a highly demanding environment
- Ability to be a self-starter and motivated to move projects forward.
- Familiarity with UTC business practices or other college or university business practices.
- Familiarity with Microsoft Office suite sufficient to accomplish work assignments.
- Familiarity use of Banner, StarRez and TMA softwares.
- Familiarity experience writing SQL queries and basic knowledge of at least one programming language preferred
- Ability to deliver training.
Review of applications will begin on April 10, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum Qualifications: Requires a Bachelor's degree; 1-3 years full time relevant experience
or 3 years of full-time related experience in higher education.
Preferred Qualifications: Experience in Housing Softwares (StarRez, TMA, Mercury, CBord); experience in Banner.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.