Career Center

Position Accountabilities and Essential Functions:

• Welcoming students into the TLC and WRIT Center and connecting them with the requisite services, resources, and staff that support their academic success.
• Conducting outreach to students identified by faculty through the Early Alert program, offering assistance in accessing learning support opportunities, and ensuring the timely follow-through of Early Alert activities.
• Scheduling tutoring/academic coaching/writing assistance appointments for students with appropriate consultants.
• Referring students to other campus resources and services when appropriate.

• Employing service excellence at the TLC front desk, demonstrating care, knowledge, and follow-through in providing information about college and departmental policies and procedures.
• Serving as the primary support person for faculty, staff, and student inquiries; responding to general questions as received, either in-person or by phone, email, or chat; and returning voicemails as needed.
• Assigning tasks/academic referrals to TLC and WRIT Center consultants in TracCloud.
• Assisting with data entering, collection, cleaning, and reporting for the TLC and WRIT Center.
• Hiring, training, supervising, and evaluating student assistants to ensure a productive and inclusive working environment.
• Preparing onboarding and offboarding materials to ensure permissions of new staff members and orienting new staff to departmental policies and procedures.
• Collaborating with Marketing and adhering to their process to update the TLC and WRIT Center webpages with any content changes.
• Keeping inventory of office supplies and ordering materials through established purchasing procedures, preparing requisitions for departmental purchases, and maintaining monthly budget reports.
• Participating in departmental, divisional, and institutional meetings (to represent the area interests) as requested.

• Setting up and operating technology for individual and all-staff meetings, teleconferences, and workshops, conducting any online synchronous activities via Zoom or TEAMS, as directed.
• Updating and maintaining departmental channels on MS TEAMS, by organizing staff schedules, taking/posting meeting notes, and developing shared documents/files, among other administrative support activities.
• Effectively utilizing Microsoft Office applications (e.g., Word, Excel, PowerPoint, Forms, OneNote, Outlook, SharePoint, OneDrive, and TEAMS) to carry out job responsibilities.
• Preparing TracCloud and Outlook calendars for staff as requested.
• Entering academic referral information into TracCloud and CRM Advise database systems and following procedures established by the Early Alert task force.
• Independently learning new technologies as necessary, both quickly and thoroughly, by reviewing online tutorials, enrolling in workshops/seminar trainings, and requesting assistance from other staff.

• Other relevant learning support duties, upon request.

Required Qualifications:

• Commitment to the community college mission and supporting student learning and success
• Dedication to working with students from diverse backgrounds, particularly those who have been historically underserved in educational environments
• Associate's Degree or equivalent knowledge and skills
• One to three years of relevant work experience, particularly in service excellence and office support
• Excellent attention-to-detail, organization, and follow-through skills with experience prioritizing multiple tasks and meeting deadlines
• Intermediate-to-advanced technology skills (e.g., Microsoft Office Suite applications, scheduling systems, and student information systems); interest and ability in learning, utilizing, and documenting new systems, processes, and procedures
• Strong interpersonal communication and collaboration skills in order to further departmental goals

Additional Experiences Considered:

• Three to seven years of relevant work experience, particularly in service excellence and office support

Special Instructions to Applicants:

Application Deadline:

Status:

Open Until Filled: Yes

About Delta College

Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!

Connections working at Delta College