Reporting to the Assistant Dean of Student Affairs & Enrollment Services, we are seeking a Student Service Advisor who will be responsible for developing, leading, and carrying out innovative strategies and relationship-building activities to address the unique needs of the School of Educations growing international student population. This position promotes the inclusion of these students within the School and local area and focuses on their well-being while helping them persist, excel and meet their educational goals. This position directly supports the Schools overall student enrollment/retention efforts.
Specific Duties & Responsibilities
Counsel and advise international students/assist with outside-of-classroom needs (provide information on housing, medical care, religious worship locations, shopping options, and other area resources)
Consult and meet regularly with students to help them overcome personal difficulties and adjust to cultural differences/build supportive relationship with students/act as their advocate.
Answer student inquiries and act as point of contact for international students throughout enrollment at School of Education (including onboarding activities such as J-card access, uploading emergency contact information into student database system, completion of required training modules, securing student health insurance, etc.)
Response to crisis situations involving international students.
Develop, plan, implement and lead New Student Orientation program and assist students with acclimation to local area, School, and University.
Connect students with University resources and make referrals/work closely with Career Services, Student Disability Services, and Johns Hopkins Student Assistance Program to accommodate student needs.
Act as SOE liaison with University's Office of International Services /communicate with students regarding visa status and situations and act as SOE liaison with University's Off-Campus Housing Office.
Conduct American culture workshops for students and educate international students on academic misconduct and other student policies.
Develop and oversee peer mentor program for international students.
Proactively develop, plan and administer social activities and programming that encourage students to develop social networks and effectively deal with challenges of being international students.
Establish and oversee strategies, efforts and programs to help international students with English communication skills.
Provide leadership opportunities for students to develop activities to share their cultures and to learn about other cultures.
Expand, maintain, and update SOE webpages specifically for international students and assist with social media efforts in conjunction with Office of Marketing and Communication.
Serve as SOE resource and point of contact to administration, faculty, and staff on all issues pertaining to international students.
Provide support, guidance, and information to faculty and staff on the unique needs of international students/conduct workshops for faculty and staff in collaboration with Office of Diversity and Faculty Development and Staff Forum.
Collaborate with Development and Alumni Relations staff to build relationships with SOE international alumni and connect alumni with current students.
Potentially serve as student group advisor.
Participate in academic program orientation programs, new faculty orientation and Admissions events.
Assist with overall enrollment and retention efforts for international students.
Serve as SOE representative on various University committees and working groups.
Serve on SOE committees and working groups.
Assist with school diversity and inclusion efforts.
Perform all Office of Student Affairs functions, as needed, and participate in OSA planning and events.
Special Knowledge, Skills, & Abilities
Previous experience working with diverse students and ability to relate to students from various backgrounds and countries/display cultural sensitivity.
Understanding of higher education processes and environment.
Strong written and verbal communication skills/public speaking experience.
Demonstrated ability to work effectively and efficiently independently and as part of a team.
Desire to consult and collaborate with other faculty and staff.
Experience coordinating events and possess high energy, attention to detail, and organization skills.
Ability to handle multiple tasks at once.
Strong technology skills and familiarity with student database systems.
Strong desire to be part of and participate fully in the SOE community.
Ability to work evenings and weekends, as necessary, and remotely if/when needed.
Masters Degree required.
Three year's experience in in Student Affairs, advising, mentoring or guiding college students; designing innovative programming; and establishing/maintaining collaborative working relationships with professionals.
Masters Degree in counseling, higher education, preferred.
Bilingual or multilingual
Five year's experience as an academic advisor or pre-professional advisor in a Higher Ed setting.
Classified Title:Student Services Advisor Role/Level/Range: ACRP/04/MD Starting Salary Range: $27.73-$38.15-$48.57 HRLY (Commensurate with experience) Employee group: Casual / On Call Schedule: Mon-Fri/10-15hrs Exempt Status: Exempt Location: Homewood Campus Department name: Office of Student Affairs Personnel area: School of Education
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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