Classification Title: IT Customer/Product Support Tech
College/Division: Division of Student Affairs and Academic Support
Department: SAAS Student Life
Advertised Salary Range: $38,758
Advertised Job Summary:
Resolves complex issues requiring detailed systems and applications knowledge. Analyzes and identifies trends in incident reporting and devises preventive solutions. Meets the established Service Level Agreement when resolving assigned incident and requests tickets. Effectively communicates updates with customers in regard to open tickets via Agency phone, email, or messenger applications.
Assists in supporting Campus Recreation internal systems (card access, reservation system, systems in computer operations of the department)
Assists with tracking laptop and desktop asset inventory. Ensures that hardware is readily available and that the location of each laptop and desktop is known 100% of the time. Maintain computer inventory and automate asset data gathering.
Assists the Call Center team with phone coverage to prevent long holds or dropped calls, as needed. Receives and resolves incident and request tickets.
Participates in IT Service Desk process improvement and procedure documentation.
Advertised Minimum Qualifications :
No specific education or experience required.
This position may require a variable work schedule, some evenings or weekend.
The University of South Carolina is a globally recognized, high-impact research university committed to a superior student experience and dedicated to innovation in learning, research and community engagement. Founded in 1801, the university offers more than 300 degree programs and is a top-tier Carnegie Foundation research institution. More than 50,000 students are enrolled at one of 20 locations throughout the state, including the research campus in Columbia. With 60 nationally ranked academic programs including top-ranked programs in international business, the nation's best honors college and distinguished programs in engineering, law, medicine, public health and the arts, the university is helping to build healthier, more educated communities in South Carolina and around the world.