Tidewater Community College has served South Hampton Roads â“ both students and employers â“ for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCâ™s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.Position Summary:The Testing Center Assistant will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.Functional Responsibilities:Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, industry tests, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, on and off-campusProvide support to Student Affairs departments such as Virtual Student Support, Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as neededActively participate in registration activitiesProvide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and general publicMaintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.Obtain necessary credentials to administer various tests to students or other customersOther duties as assigned
Knowledge of effective customer service techniques both in person and in an automated environmentKnowledge of college admission policies, procedures, and programs of studyAbility to work independently as well as collaborate with administrators, faculty, and staffAbility to effectively communicate orally and in writing with a diverse publicAbility to work in a fast-paced, high-volume environmentAbility to work varied hours (weekends and evening) and locations (required)Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database softwareAbility to obtain necessary certifications for testing center during work hours within one month of employment
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.
