Location: La Jolla, California
Incumbent is fully responsible to provide management, and set goals and program direction for Resident Services business operations, facilities, personnel and customer service standards, with full accountability for achievement of those goals. Participates in strategic planning and in development of objectives. Develops, interprets, revises, and implements policies, procedures, and guidelines. Participates in UC San Diego committees and teams. Reviews resident services issues and facilities management and operation with the Director of Strategic Partnerships and Housing Allocations on a regular basis and provides unbiased information regarding progress on initiatives and goals. Performs with a high level of professional judgment and creativity in analysis, investigations and negotiations, to achieve optimal and harmonious results. Leads staff in introducing new and innovative services and modifying/improving existing policies to meet the changing environment. Manages an annual operating budget of $18 million. Is responsible for leasing student housing facilities and ensuring occupancy to generate annual revenue of $56 million in lease income.
The Associate Director has overall responsibility for the Graduate and Family Housing (GFH) unit, which provides housing to approximately 6,200 graduate, transfer, and undergraduate students, staff, and faculty residents in operationally complex and divergent University owned, self-supporting and self-operated facilities including: Coast Apartments, La Jolla del Sol Apartments, Mesa Residential Apartments, One Miramar Street Apartments, Mesa Nueva, Nuevo West, Nuevo East, and future housing projects. The incumbent is independently responsible for overseeing leasing, resident relations and personnel administration of career and student employees for assigned facilities. The incumbent has overall responsibility for budget development and administration, adjudication of non-academic matters, student development and leadership training that supports the academic mission of the university and the commitment to adjunct educational experiences within the housing and dining facilities. The incumbent represents HDH and the residents in student life matters and works with the VCSA, the Colleges, Office of Graduate Studies, School of Medicine, and the Skaggs School of Pharmacy and Pharmaceutical Sciences on issues and initiatives related to campus-wide student affairs/student life issues that impact their residents and to ensure a consistent, appropriate response is made on policies and procedures that impact residential services.
Regularly consults with all levels of management, both internal and external to unit, on various projects. Responsible for coordination with Resident Deans and UCSD Police Department, as well as the coordination of a large number of support services to the community, not directly under their control. Maintains broad working relationship with students, staff personnel, academic personnel, officials of external agencies and general public. Additionally, the position is responsible for contracted services including residential security services (UCPD), and various contractors for property management functions and for Student Damage Claims. Provides leadership in finding and implementing creative solutions to maintain affordability of vital housing services and improve their financial viability.
Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 8 divisions, with over 900 career employees, 1000 to 1200 student employees and an annual operating budget exceeding $250 million. HDH provides housing beds for approximately 18,000 undergraduates, graduate students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which will add 10,000 new beds in the next 10 years and will nearly double the square footage by 2032.
Currently, HDH houses 42% of UCSD's enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.
Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego's Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.