Job no: 524731 Department: Academic Affairs Work type: Staff Location: Stanislaus - Stockton Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Education Support Professionals, On-site (work in-person at business location)
Position Summary (Classified as: Student Services Professional III)
Full-time position available on or after April 10, 2023 for the Stockton Campus. Under the general supervision of the Dean and Associate Dean, the Advising and Outreach Coordinator will serve and support the Stockton Campus' continuing and prospective degree-seeking students through recruiting, evaluation, advising, financial aid and other program and student support services. The position will work functionally and closely with faculty, program chairs, coordinators. directors, the Advising Department, Admissions, Financial Aid, Enrollment Management and student support services to provide advising and financial aid counseling; independently evaluate and process admissions applications for programs administered at the Stockton Campus; outreach and partnership with education institutions in San Joaquin County; provide admissions information to prospective and continuing students in response to inquiries; evaluate academic progress for continuing students; use judgment and knowledge to recommend solutions to admissions related issues and procedures; advise students and their families, particularly those from traditionally underserved groups; create, facilitate and lead our enrollment management goals; participate in program development, advise the Dean of possible recruitment and program opportunities in San Joaquin County; and serve as the primary liaison to both internal and external departments/constituents for issues related to advising and outreach. The position will lead student employees and/or part-time employees and will cultivate relationships with stakeholders, this position will be the repository of university rules and policies for student services and is responsible for handling the most difficult and complex academic advising and admissions cases for the Stockton Campus.
Job Duties Duties include but are not limited to:
Provide Direct Student Advising Services.
Assist and participate in the formulation and implementation of organizational goals and objectives.
Provide academic advising to prospective, admitted and transfer students in general education, program requirements and course selection.
Provide comprehensive advisement to assist students to identify their academic problems, evaluate them realistically, and deal with their aptitudes and abilities as related to their needs.
Provide academic, learning or career-related advising on an individual or small group basis.
Provide walk-in and scheduled advising opportunities.
Develop and update advising materials.
Participate in advising related meetings, activities, and events at the Stockton and Turlock Campus.
Communicate with faculty and department chairs regarding advising, classes and program requirements/changes.
Adhere to all federal and University guidelines with respect to student privacy rights.
Evaluate academic progress for continuing students.
Maintain current knowledge of resources, majors, prerequisites, general education and graduation requirements, University procedures, rules and regulation along with other student services.
Maintain detailed and current records on assigned student population.
Ensure the up-to-date maintenance of required documentation, web-based resources, reports and student records in accordance with university policies, government regulations and accreditation standards.
Develop and oversee the implementation of advising programs, develop electronic communication and processing tools to support the advising program.
Serve as the Stockton Center liaison to the student service areas on-campus including, but not limited to: Disability Resource Services, Financial Aid, Enrollment Management, Library, etc.
Develop systems to effectively identify, organize, and implement student service needs.
Refer Stockton students to other campus departments as needed.
Prepare students for graduation, including reminders of degree progress, graduation requirements and deadlines.
Arrange for students to meet with faculty as needed for graduation requirements.
Interpret complex regulations of requirements and apply them in the evaluation process.
Analyze the effectiveness of outreach programs on an annual basis: collect data (e.g., attendance, term grades, surveys, etc.), analyze data, and submit reports to the dean and campus partners.
Coordinate and participate in routine/frequent outreach activities with school administration and community-based organizations.
Ability to establish and maintain cooperative working relationships with staff and faculty, CSU administrators, student organizations, private and public agencies and others in committee work student advising and community contacts.
Serve as an advocate for students and independently determine approaches and techniques for troubleshooting and resolving challenges in completing the application process, obtaining necessary information or connecting with CSI-I Stanislaus students services.
Participate in and/or develop and present workshops to students on relevant success and resource topics determined by the dean.
Provide individual and group tours for prospective students and families.
Serve as the Stockton Student Support Services Coordinator.
Participate in Turlock and orchestrate a Stockton Center Preview Day/Open House and Warrior Day.
Track, monitor, and report outreach activities including an analysis of return/benefits of activities and recommendations for future participation.
Proactively identify and create outreach opportunities (e.g. research events and register, request meetings/workshops for company/industry employees, internships, etc.).
Make outreach recommendations to the Dean and implement promotional strategies for academic programs.
Assist with the development and implementation of promotional materials for academic programs.
Develop and implement information sessions and assist with coordination and implementation of academic program orientations.
Coordinate and participate in regional career fairs, job fairs, and other community outreach events.
Assist with updating of academic program information and events on the website.
Serve on assigned committees to assist in the development and delivery of student outreach and orientation (e.g. Orientation Committee, Undergraduate and Graduate Advising, Admission. Commencement, etc.).
Provide admissions information to prospective and continuing students.
Use judgment and knowledge to recommend solutions to admissions related issues and procedures.
Serve as the primary liaison to both internal and external constituents on issues related to academic advising and outreach.
Assist students with admissions process.
Evaluate students and provide advising sessions at the request of students.
Review and interpret course requirements and evaluate transcripts from institutions of higher education to determine if students meet eligibility requirements for acceptance.
Determine whether students meet all eligibility requirements for admissions and graduation pursuant to university policy and guidelines. Remain apprised of any changes to these policies and guidelines.
Assist with evaluating newly admitted students at Orientation or within the first semester.
Serve on campus committees that might assist in the development and delivery of student admission services (e.g., Transfer Evaluation Processing/Pipeline).
Partner with Enrollment Services to design and execute an enrolment strategy for the Stockton Center, Collaborate with student services, Academic Affairs, and community stakeholders and follow-up on prospective student leads.
Collaborate with other universities on new initiatives that might impact enrollment.
Participate in enrollment management efforts, including initiating and follow-up communication with prospective students.
Lead and direct Stockton Centers outreach, recruiting and enrollment efforts, including providing monthly advising sessions at local community colleges and serving on appropriate committees.
Hire and train student outreach ambassador(s) to assist in promoting the University and the Stockton Center.
Create and maintain a prospective student lifecycle database and give regular updates to the Dean.
Serve as the point of contact between the Stockton Campus and the student through the enrollment process.
Other duties as assigned.
Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Experience: Equivalent of three years of progressively responsible professional student services work experience. (A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.)
A strong understanding and commitment to diversity.
Experience working with student services and special programs in higher education environment.
Familiarity with proactive academic advising practices, or similar student success interventions.
Demonstrated experience in a university or customer service operation.
Knowledge, Skills, Abilities
General knowledge of the methods and problems of organizational and program management.
General knowledge of research and interview techniques.
Ability to interpret and apply program rules and regulations.
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretive information through interviews.
Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, activities and practices of the program area to which assigned.
General knowledge of individual counseling techniques.
General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, programs, organizational procedures, and activities of the campus.
Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals to include faculty, CSU administrators, student organizations, and other private and public agencies and others in committee work, and student advising and community contacts.
Special Conditions CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at: https://calstate.policystat.com/policy/9779821/latest/
Salary Range Anticipated salary will be $5,025 - $5,779 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full SSP III range: $5,025 - $7,159 per month)
Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to Bargaining Unit: 4 Benefits Summary:CSU Employee Benefit Summary
How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resume. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the 'Apply Now' button on this page.
Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MARCH 23, 2023 (Applications received after the screening date will be considered at the discretion of the university.)
Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
Clery Act Disclosure
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.
CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
California State University, Stanislaus serves a diverse student body of more than 10,000 at two locations in the Central Valley — a beautiful 228-acre campus in Turlock and the Stockton Campus. Widely recognized for its dedicated faculty and high-quality academic programs, the University offers a range of undergraduate and graduate programs, along with a doctorate in educational leadership. The University is a proud member of the 23-campus California State University system.California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves ...more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.