This position will serve as a lead communication technology user of Slate, and work to continually optimize the use of the CRM and any other communication technology tools at the University or via strategic partners.
This position will also be responsible for ongoing testing, quality assurance, list development, reporting, training, population management, troubleshooting and support for Slate Deliver and serve as a backup for Banner Communication Manager; also provide support and on-boarding for other campus Slate CRM users. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.
This position reports to the Assistant Vice President of Enrollment Operations and Student Services and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager
Previous work experience in CRM communications systems, and experience developing complex email communication flows including audience populations, templates, oversight and plan deployment is required. Previous experience with Technolutions Slate CRM and higher education experience preferred.
Previous experience in marketing automation, including lead capture forms, nurturing campaigns, multi-segmented communication flows, including drip campaigns, queries, filters, content blocks, snippets, A/B testing, and tracking pixels preferred
Strong communication skills, both oral and written
Attention to detail and accuracy while multi-tasking
Strong organization skills
Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred
Working knowledge of CRM platforms preferred; experience with Slate preferred;
Data entry, scanning and indexing
Ability to make decisions in accordance with established policies
Ability to be proactive, strategic and deadline-oriented in a complex organization
Analytical and problem-solving skills with the ability to prioritize work;
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances
Ability to work overtime and some weekends during peak application receipt and processing periods
Motivation to work harmoniously with a diverse group of highly qualified team members
Ability to establish and maintain effective working relationships with the University Community
Ability and willingness to contribute actively to the mission and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns and an ecumenical campus community.
