Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining and transportation accommodations in accordance with applicable laws institutional policies and enhances understanding of disability as a cultural identity.
We are seeking a Assistant Director, Student Disability Services AAP who will manage accommodations and services for students with disabilities at the Advanced Academic Programs in Washington, DC. The Assistant Director will report to the Executive Director of Student Disabilities and will oversee the SDS presence for AAP as well as collaborate with and provide back-up coverage for additional programs SDS DC programs at the Carey School of Business and the School of International Studies as well as collaborate and consult with a university-wide team of SDS staff. Overall, the goal is to ensure students with disabilities have consistently inclusive and accessible experiences at Hopkins. The Assistant Director will support the diverse academic, personal/developmental, and interpersonal needs of our growing population of students with disabilities. Overall, we seek committed, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and social justice. The position will be based in DC, but ability to work remotely at times and travel to other campus locations is required as well as experience working in a diverse and multicultural work environment. Flexible hours are required at key times in the academic year including evenings and weekends.
Specific Duties & Responsibilities
Determine eligibility & reasonable accommodations/provide support for students with disabilities (50%)
Manage a caseload of students who disclose a disability as well as with other students interested in exploring resources to determine if they have a disability; review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students including training in self-advocacy, advising and strategy development.
Advise prospective and current students regarding accessibility services, technology, and related resources both within and outside the college.
Support student in disability identity development and self-advocacy as appropriate.
Collaborate with faculty to implement reasonable and appropriate accommodations.
Act as a resource for faculty and staff on complex issues related to the provision of services for disabled students; educate faculty and staff on compliance with federal and state regulations through training as needed.
Interact with student services departments to ensure that disabled students have equal access to enrollment services, financial aid, in-person and online courses, and other student success initiatives.
Research best practice on an ongoing basis; proactively develop systems and services to determine and incorporate best practices.
Collaborate with colleagues (national and local) as well as partners across campus to continually innovate and deliver services/accommodations in most inclusive way.
Participate in school Orientations, create promotional materials, respond to inquiries, and serve as a local expert.
Promote and support a culture of acceptance and inclusion for students with disabilities through trainings, programming and consultation.
Collaborate with AAP, SAIS and Carey SDS Liaisons as well as SDS staff university wide.
Manage SDS presence at AAP and accommodations coordination including but not limited to (25%)
Manage the budget for Student Disability Services at AAP, including spending, tracking and reconciliation.
Alternate Format Materials Conversion Coordination
Manage the materials conversion (text to alternative format) process for students, problem solving and recommending best approaches on a case-by-case basis.
Collaborate with the Alternate Format Specialist to ensure needs are met in a timely way.
Expedite student requests for conversions and faculty members responses to requests for reading lists.
Keep office current on best practices, strategically recommending changes and new formats.
Manage the processes for acquiring and creating captioned videos and transcripts of videos.
Advise faculty members about how best to address requests, encouraging the proactive selection of pre-captioned videos, as appropriate.
Arrange for in-class, real-time transcription and ASL interpretation for students through locally contracted sources.
Collaborate with faculty to support a Universal Design for Learning approach.
Provide guidance around accessible and inclusive approaches to campus community members, increasing awareness of electronic information technology accessibility, addressing barriers as proactively.
Coordinate/manage exam accommodation processes appropriate to the school/campus.
Support faculty collaboration in this process.
Ensure accommodations such as reduced distraction space, additional time, etc. are in place.
Hire/train proctors or graduate assistants as needed.
Note-taker Acquisition & Assignment
Manage note taking system and graduate student/ administrative staff that support it.
Train and support staff in locating, training, and assigning note-takers for students approved to use this accommodation.
Develop and maintain effective systems to support this process, including a database of trained student note takers available to meet the student's needs.
Keep abreast of current trends and best practices in order to proactively implement changes.
Manage Database, Assistive Technology and Website (20%)
Data Management and Assessment
Participate in User Group meeting with SDS staff.
Stay abreast of upgrades/updates, consult to addressing technical issues, and ensure products are fully utilized.
Manage ongoing confidential data collection and analysis.
Evaluate programs and initiatives to determine impact, recommending revisions and improvements as needed.
Research, evaluate, recommend and maintain hardware and software to support accommodations, accessibility and inclusion.
Develop/maintain working knowledge of current assistive technologies such as Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean; coordinator training with Assistive Technology staff and graduate students to support students as appropriate.
Website Development & Maintenance
Develop, revise and maintain accessible content on the Student Disability Services websites for AAP, providing exemplary sites and including information about policies, processes, trainings, events, programming, etc.
Develop a strategic marketing plan for the site, incorporating social media to increase awareness and access to services and accommodations.
Implement a calendar or other means for updating students, parents, and faculty on the office's activities, deadlines, etc.
Stay abreast of best practice in disability services, updating pages and adding new resources in a timely way.
Other Duties as Assigned (5%)
Serve on University and campus committees and working groups.
Design and deliver trainings/workshops around awareness and inclusion.
Represent Student Disability Services at open houses and orientations.
Plan events and advise student groups/initiatives.
Participate in ongoing professional development and training to keep current in disability services field and advise about proactive approaches to service and accommodation delivery.
Complete other tasks and initiatives as assigned.
Serve as onsite support for AAP Student Affairs as needed.
Special Knowledge, Skills and Abilities
Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
Experience working with adult learners at a graduate or professional school is preferred.
The diplomatic and tactful nature required to build relationships quickly across cultures within the university and to work effectively with a wide range of people, including persons from diverse backgrounds.
A proven record of working successfully with a variety of populations.
An understanding of issues relevant to persons with disabilities and the ability to anticipate students' needs, expectations, and requirements with a focus on universal design in a post-secondary environment.
The ideal candidate will work closely with the Executive Director to make fiscally responsible budget projections based on daily operations and research accommodations to efficiently meet service obligations.
Experience working with Accommodate disability software is highly desirable.
An understanding of assistive technologies for persons with disabilities, including some knowledge of/familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
Demonstrated strong analytical skills to research and analyze data and information from a variety of sources to make sound recommendations and decisions.
The ability to manage a staff of graduate and undergraduate students, and to ensure their timely completion of assigned tasks.
Strong interpersonal, oral and written communication skills and listening skills.
Strong technical skills, including knowledge of online access issues and means for addressing them.
The ability to produce letters, reports, brochures, handbooks, posters and informational handouts.
The ability to set priorities to achieve objectives and to manage multiple, diverse assignments/projects across two schools.
Collaborative, strategic problem-solving, planning and organizational skills.
Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities.
Advanced knowledge of principles and practices of student development, identity development.
Experience supporting diverse student populations; experience in international student engagement.
Demonstrated ability to relate to students, faculty, staff, and the public.
Ability to work in a fast-paced, student-oriented, and data driven environment.
Demonstrated analytical and critical thinking skills.
Demonstrated leadership and collaborative skills.
Ability to develop and implement short and long-range plans to meet program needs.
Computer skills in Microsoft Office, Excel, Access, Word, and PowerPoint a must.
Master's Degree in Education, Higher Education, Student Personnel, Disability Studies or relevant field.
Three years of experience, preferably in disability services in a post-secondary setting.
Additional experience may be substituted for required education as permitted by the JHU equivalency formula.
Classified Title: Disability Services Administrator Working Title: Assistant Director, Student Disability Services AAP Role/Level/Range: ACRP/04/MD Starting Salary Range: $54,080-$74,390-$94,710 Annually (Commensurate with experience) Employee group: Full Time Schedule: M-F/8:30-5:00 Exempt Status: Exempt Location: Hybrid/District of Columbia Department name: 60000452-Student Disability Services Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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