Career Center

Title: Financial Aid Counselor, HSC

Department Org: Financial Aid - 103210

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: Main Campus - Administration

Shift:  1

Start Time:  8:15am   End Time:  5:00pm

Posted Salary: $40,000-$45,000

Job Description:

The Financial Aid Counselor, Health Science Campus (HSC) is a member of the Student Financial Aid staff and reports to the Program Manager, Graduate and Professional Programs. The Financial Aid Counselor works on the HSC and uses established federal, state, and institutional policies, procedures, and guidelines to administer financial aid for HSC students. Additionally, the Financial Aid Counselor provides exemplary customer service to students and their families by providing in-depth information in the areas of financial aid eligibility, application procedures, aid programs, costs, debt management and makes and adjusts financial aid awards for HSC students in accordance with federal, state, and institutional regulations and policies.

Minimum Qualifications:

Education/experience/licensing:

• Bachelor’s degree required.
• Minimum of 2 years experience in higher education, preferably in a student service role.
• Ellucian – Banner or other ERP experience preferred.

Communication and other skills:

• Ability to handle large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner.
• Demonstrated experience in managing challenging customer service environments and resolving difficult situations and complaints.
• Excellent written and verbal communication skills. Experience in customer relations and demonstrated ability to work well with people from diverse backgrounds.
• Ability to work with a high level of accuracy in a fast-paced environment with many interruptions.
• Ability to exercise judgement, initiative, and work independently with a high degree of reliability, accuracy, and productivity.
• Ability to anticipate, recognize and resolve issues. Commitment to continuous quality improvement.

Preferred Qualifications:

• Ellucian – Banner or other ERP experience preferred.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.

About University of Toledo

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans. The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

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