Career Center

Student Services Assistant IV-Office of Admissions, School of Industrial and Labor Relations

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Student Services Assistant IV-Office of Admissions, School of Industrial and Labor Relations

About the School of Industrial and Labor Relations

As the preeminent educational institution in the world focused on work, employment, and labor, the New York State School of Industrial and Labor Relations (ILR) at Cornell University dedicates itself to generating and disseminating knowledge that improves the lives of workers and transforms the future of work.

The Opportunity

The School of Industrial and Labor Relations Office of Admissions is seeking a Student Services Assistant IV to provide student and administrative support. In this role, you will:

• Inform prospective students and college counselors on such matters as admissions procedures, academic requirements, and other campus recruiting activities.
• Input student data into university databases, such as ImageNow and Slate.
• Maintain internal admissions databases, as well as research, prepare, and draft materials and charts for presentations by Director of Admissions.
• Enter prospective student contact information, application materials, and application decisions for undergraduate applicants.
• Confirm student enrollment through Peoplesoft system.
• Manage implementation of direct mailing to over 300,000 targeted prospective applicants, as well as guidance and transfer counselors.
• Provide operational support for the ILR Admissions Team, including scheduling and planning of events, such as Cornell Days and managing the department calendar.
• Manage office's schedules and room reservations.
• Be responsible for processing receipts and verifying budget expenses.
• Work closely with the Director to manage Admissions Budget.
• Maintain relationships with various vendors that include mail house, printers, editors, photographers, and others.
• Communicate frequently and regularly with multiple constituents within and outside the University, including prospects, applicants, faculty, university offices, etc.

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY and completely on-site. Work hours are 8:12am-4:30pm Monday through Friday.

What We Need

We are looking for a warm and welcoming team member who is collaborative, comfortable working with people from various backgrounds, tech savvy, and passionate about serving students. Additionally, you will:

• Hold an Associate degree with 2 to 4 years administrative experience or equivalent combination of education and work experience.
• Possess a pleasant outgoing disposition and a professional demeanor.
• Be sensitive to others' needs and possess a high degree of diplomatic aptitude.
• Have a demonstrated ability to work in a lively environment without being distracted.
• Have outstanding people skills and a demonstrated aptitude to work with diverse clientele as the position requires considerable interaction with students, parents, alumni, and other audiences.
• Possess the ability to manage and prioritize multiple projects/assignments, work under pressure, and meet established deadlines.
• Have past experience functioning as an effective team player.
• Exercise good judgment and logic to anticipate and solve problems independently.
• Utilize organizational skills and attention to detail.
• Leverage excellent writing, proofreading, and editing skills to be able to make individualized (non-standard) responses.
• Communicate effectively verbally and in writing.
• Have prior experience with calendar management and logistical planning.
• Maintain confidentiality.
• Act as liaison for university admissions offices and admissions processing center.
• Perform highly complex, technical word processing tasks, requiring a thorough knowledge of a
  variety of word and data manipulation methods.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:

• Be familiar with the University policy on release of information for internal and external inquiries regarding student information.
• Proficient with various software such as, but not limited to: Oracle PeopleSoft, ImageNow, Slate, and all Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.
• Previous experience in a high-traffic office.
• Prior experience in an academic setting working with students and faculty.
• Prior experience with event planning.
• Knowledge of Cornell University budget systems and payment request processes.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

No Visa Sponsorship is available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

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Online Submission Guidelines:

Employment Assistance:

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.