With supervision from the Director of Global Network Pathways, the Associate Director (AD) of Global Network Pathways is responsible for the successful delivery of the Global Scholars Program at one of the two network campuses, New College of Humanities/ NU London and Mills College at Northeastern/ NU Oakland in the Bay area.
The position is expected to travel to conduct trainings, site visits, attend, facilitate, and or prepare meetings or conferences domestically and internationally.
The Associate Director of Global Network Pathways may supervise a team of Program Managers who in turn supervise additional on-site staff, Student Success Coordinators.
Ensure that program goals and design are implemented as intended.
Accountable for program operations, ensuring that all partnership agreements, promises, commitments and obligations are fulfilled.
Collaborate with global campus partners, as well as with colleagues in Education Innovation and across Northeastern University to continuously improve the quality of program operations, co-curricular and extra-curricular programming, and student services.
Responsible for ensuring that students are well prepared for The Global Scholars Program experience.
Train and manage the onsite staff and/or coordinates with global campus partners managing onsite staff, where applicable, and ensures that student well-being, community-building, and learning standards meet Northeastern's expectations.
Oversee emergency response for NU in/Bound and is the first point of escalation from sites. Escalate issues, concerns, and questions to the Director of Global Network Pathways as needed.
Working knowledge of college students, residence life, place-based learning, student development theories, and academic program administration.
Significant interaction with Education Innovation teams, student life and residence and housing services, academic departments, institutions, organizations, students, parents, faculty, and other individuals both on and off campus in a fast-paced environment.
Bachelor's degree plus 4-6 years of academic administrative experience required or Master's degree plus 2+ years of academic administrative experience.
2- 5 years of higher education administrative experience or equivalent required. Experience working with students is required. Advising experience is preferred.
Working knowledge of student life and student mobility required.
Minimum 2 years supervisory experience managing part-time and full-time experienced and entry-level staff required. Experience managing remote staff preferred.
Proven ability to approve and manage budgets for line-item expenditures required.
Ability to work well with limited supervision, both independently and in a team environment, required.
Customer service and event planning experience required.
Strong oral and written communication skills required.
Excellent intercultural communication skills required. Proven ability to positively engage people from diverse cultural, ethnic, academic, socio-economic, and linguistic backgrounds.
Strong interpersonal skills, sufficient to inspire others and to work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders required.
Professionalism and collegiality; ability to interact with global partner representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality required. Must effectively represent the university to outside institutions and universities.
Ability to remain calm and objective and work under pressure while handling student and/or staff crisis situations
Excellent problem-solving and strong analytical skills with demonstrated ability to strategize, prioritize, and multi-task to meet goals and deadlines in a fast-paced work environment required. Strong organizational skills with strong attention to detail. Additionally, this position demands a significant amount of patience, flexibility, and initiative.
Sharp critical thinking skills, ability to exercise sound judgment and discretion, and ability to make decisions in a timely manner in high-pressure situations required.
Strong organizational, project management, administrative, and computer skills required.
Proficiency in Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred.
Proficiency in languages other than English preferred. The expected hiring range for this position is USD $73,535 to USD $93,755, based upon the position's scope and responsibilities.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.