Location: Ithaca, New York
Undergraduate Coordinator - Operations Research and Information Engineering; Ithaca, NY
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Undergraduate Coordinator (Onsite)
About the College of Engineering
Cornell University's College of Engineering, the preeminent engineering school in the Ivy League, has a rich history of experimentation, innovation, and leadership. Consisting of almost 3,000 undergraduate students, 1,700 graduate students, and over 200 faculty members, Cornell Engineering is recognized as a global leader in the discovery of new knowledge and the creation of transforming inventions. Cornell Engineering students and faculty members possess an independent spirit that allows for the development of innovative interdisciplinary research, the creation of exciting new programs, and the education of students who will better the future.
About the School of Operations Research & Information Engineering
The School of Operations Research and Information Engineering (ORIE) at Cornell is consistently placed among a handful of leading Operations Research programs worldwide. Cornell's program in Operations Research and Information Engineering is a rigorous program with approximately 225 undergraduates, 100 Master of Engineering students, and 60 Ph.D. students. ORIE focuses on fundamental principles and methods but also uses contextual learning and design experiences to integrate the science with engineering. Our educational approach emphasizes a broad mastery of core disciplinary areas including methods of optimization, applied probability modeling and statistical analysis, manufacturing systems design and operation, and systems analysis and methodology.
Within the School of Operations Research and Information Engineering, the Undergraduate Coordinator plays a key role in the success and well-being of the undergraduate population and in particular to the "affiliated" majors to the degree program. This role is often a first point of contact for prospective/current students and their families and also represents the public face of the school to those populations. As a critical part of a college/university-wide system to support student success, the incumbent coordinates a significant portion of the school administrative and operational functions related to the undergraduate degree program. They collaborate with Engineering Student Services to develop and implement services to support undergraduate students and are part of the team that addresses students of concern or at risk. This role may be exposed to highly confidential and sensitive information.
The School of Operations Research & Information Engineering is seeking a collaborative professional to serve as our Undergraduate Coordinator.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Under the direction of the Director of Administration and working closely with the Director of Undergraduate Studies, the Undergraduate Coordinator provides support to the undergraduate degree program (major and minor) which includes the following responsibilities:
- Support the ongoing operations of the undergraduate program: ensure timely decisions related to affiliation to the major, student correspondence, accurate record keeping, coordinating academic committees and reviews, process academic actions
- Coordinate, schedule and organize logistics for school courses
- Coordinate activity related to the program requirements, including managing student and course data
- Provide one-on-one student advising to address unique and individualized inquiries, provide guidance and services that support student success or needs; refer students to counseling when appropriate
- Develop materials for advertising the major and clarifying its requirements and opportunities. Participate in Major advertisement and recruitment activities.
This position is required to work at graduation and other occasional school functions that are core to the academic program. As a support position serving an undergraduate population, there may be occasions when follow up is required during non-business hours.
What We Need
We are looking for a team member that is collaborative, demonstrates initiative and provides excellent customer. Additionally, you will:
- Hold an Associate's Degree and 4 to 6 years related experience or the equivalent combination.
- Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing, including: experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds and an ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
- Work effectively in an environment with frequent interruptions.
- Strong organizational skills, follow up, track multi-step decision-making, and bring processes to completion.
- Proactive and independent while working closely in a team environment that has role distinctions.
- Effective communication and aptitude to be clear and concise.
- Aptitude to actively listen, be patient, and remain calm in highly sensitive situations, i.e., attending to a student of concern.
- Use of sound judgement when referring students to other services.
- Impeccable integrity with a clear sense of ethics, fairness, discretion, and personal responsibility.
- Read and comprehend policies, guidelines, protocols and ask appropriate questions when dealing with outlier situations
- Quickly learn software programs, understand data relationships using multiple sources, and create meaningful reports both routine and ad hoc.
- Available to work during commencement weekend and potentially other events that may be scheduled off business hours.
If you possess these experiences this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:
- Bachelor's degree, 1 -2 years demonstrated experience in a student services-related role.
- Comprehension of university settings desirable.
A cover letter and resume are required for further consideration for this position.
Rewards and Benefits
No Visa Sponsorship is available for this position.
University Job Title:
Student Services Asst V
Pay Rate Type:
$24.88 - $28.58
Remote Option Availability:
Number of Openings:
Job Titles and Pay Ranges:
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
Online Submission Guidelines:
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.