Career Center

FINANCIAL AID (EA-SAID-IUEAA)

Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond, a broad range of bachelor's degrees and select master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options. IU East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students and in its contributions to the cultural and economic development of the communities it serves.

Student Financial Services welcomes applications for an Associate Director. The Associate Director must possess a deep understanding of financial aid regulations and have a strong commitment to student success. This position will provide operational management and oversight to the coordinator staff members. An essential focus of this position is ensuring exceptional service for all students and their families, as well as campus colleagues and external partners.

Department Specific Responsibilities:

• Supervises direct reports, serve as proxy for Director, and perform other administrative duties as assigned in accordance with college policies and applicable laws.
• Performs personnel responsibilities (supervision, annual evaluations, staff development, workflow monitoring and training) to promote the development of ideas for improved service, efficiency, and teamwork in supporting students of IU East.
• Reviews and evaluates policies, procedures, processing manuals and standards to ensure departmental compliance with Financial Aid guidelines and objectives. Develop, design, revise, and update materials as needed.
• Develops and provides presentations and outreach activities to various campus and community audiences; train other staff members to present.
• Provides training and materials to campus partners regarding the financial aid and scholarships process; facilitate coordination and communication between departments as they relate to Student Financial Services in creating a positive educational experience for students.
• Participates in outreach activities, such as new student outreach, financial services workshops, and other requested information sessions.

General Responsibilities

• Provides day-to-day operational management of financial aid/scholarships staff.
• Establishes short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
• Ensures and provides training to assigned staff to improve financial aid/scholarships operations; researches and identifies development opportunities for assigned staff.
• Researches and stays up-to-date on new industry financial aid/scholarships standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Master's degree in related field

WORK EXPERIENCE

Required

• 2 years in student services, enrollment management, higher education student affairs, or related field

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Commitment to working with people of diverse backgrounds
• Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance required ???????

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU East Campus

Richmond, Indiana

$48,000 to $52,000 per year.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support
Telephone: 812-856-1234