The enrollment representative is responsible for assisting students with all aspects of admissions and enrollment. This position recruits students, collects and documents all applications for admission and organizes financial aid packaging.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Manages recruitment and admissions processes
Assists in managing day-to-day operation of St. Charles and other university-affiliated offices
Creates financial award packages for new students in collaboration with Student Financial Services and in accordance to the university’s institutional aid policy
Represents university admissions at school visits, community events, college fairs and all other recruitment initiatives
Meets recruitment goals and adheres to departmental policies for student outreach
Meets with prospective students and families to explain program offerings; completes new student paperwork; reviews admissibility standards; determines all financial aid qualifications/awards; and prepares financial aid packages in a timely and professional manner
Complies with federal, state, institution and accreditation policies and procedures
Completes routine reports for recruitment, projections, scheduling and development
Maintains accurate records and data on applicants and admitted students
Adheres to university policies regarding travel and procurement
Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
Evaluates effectiveness of programs, assesses outcomes and develops improved programming for the university

Service Excellence

Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Communication, Teamwork and Collaboration

Leads campus tours and student appointments
Serves as university liaison for new students, external parties and all essential university departments
Communicates and tracks all correspondence with current and prospective students
Fields phone calls and walk-in appointments for all programs
Collaborates with all university departments and academic schools to provide superior student service
Supports Enrollment Management with student issues and concerns
Assists other recruitment divisions to meet departmental needs and goals

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

Bachelor’s degree
Minimum 2 years’ experience in sales or customer service
Valid driver’s license
Experience in post-secondary education and recruitment preferred
Master’s degree preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures
Customer-service oriented
Knowledge of comprehensive bachelor’s degree programs and of marketing and public relations principles
Strong verbal, written and interpersonal communication skills
Excellent attention to detail
Organized with the ability to multitask
Strong professional integrity and ability to maintain strict confidentiality
Ability to use good judgment and think critically
Knowledge of general office software, particularly Microsoft Office Suite and customer relationship management (CRM) programs
Extensive experience with the internet

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

General office setting
Evening and weekend hours
Overnight travel possible

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to sit for extended periods of time
Ability to work effectively at a computer and on a phone for several hours at a time
Adequately mobile to greet candidates and families on campus
Ability to travel for recruiting purposes
Regular attendance is a necessary and essential function

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About Lindenwood University

Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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