Career Center

Job Title:  Director, Student Counseling and Resource Center 

Division:  Academic and Student Affairs

Evaluation Group:  Staff Administrator           

FLSA Status:  Exempt

Reports To:  Associate Vice President Student Affairs

Positions Supervised:  Staff Counselor; student employee positions

The director of the student counseling and resource center (SCRC) is responsible for providing vision, leadership and services for the delivery of direct counseling (individual and group), consultation, training, preventative programming, crisis intervention and other essential mental health services to all Lindenwood students.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Provides student intake assessment, individual counseling and crisis intervention
• Promotes the SCRC regularly to parents, student groups/organizations, faculty and staff, endorsing the SCRC as a valuable mental health resource for students
• Establishes annual measurable assessment goals for the SCRC and conducts end-of-year analysis of accomplishments and services provided
• Properly evaluates and retains cases deemed “complex”; refers non-complex cases to staff counselor and/or graduate-level interns
• Maintains the safety and security of all SCRC counseling records by following all applicable Health Insurance Portability and Accountability Act (HIPAA) regulations
• Maintains and updates policies and procedures concerning campus-wide mental health crises and emergencies
• Oversees development and maintenance of the SCRC webpage and social media pages

• Provides consistent, timely SCRC response and intervention as needed during after-hours crises; works closely with campus partners, including Public Safety and Residential Life when dealing with students potentially posing a threat to self or others
• Serves and advises on LEO Cares/BIT team cases
• Contacts Behavioral Health Response (BHR) as needed in emergencies

Leadership and Strategic Thinking

• Maintains involvement as faculty sponsor for Active Minds (national mental health advocacy organization) or other related student organization
• Facilitates intern-driven counseling services for graduate-level students enrolled in applicable courses
• Advises Lindenwood leadership concerning emerging trends in student mental health issues/needs
• Adapts and modifies leadership based on new information and/or data, utilizing effective strategies for collaboration
• Aligns division/department purpose and actions with university initiatives and higher education trends
• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Employee Management and Development

• Hires, directs, supervises and evaluates support staff of the SCRC
• Meets individually with counseling interns and also conducts a weekly group meeting for them
• Provides faculty, staff and student training on mental health, prevention and response
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
• Sets clear performance expectations and holds employees accountable; conducts thorough and timely performance evaluations based on evidence, observation and feedback

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Master’s degree in counseling or a related field
• Licensed Professional Counselor (LPC) designation in the state of Missouri
• Licensed Nationally Certified Counselor (NCC) designation
• Minimum of 5 years’ experience directing a college counseling center or related experience
• Minimum of 3 years’ experience supervising graduate interns and Provisional Licensed Professional Counselors (PLPCs) or related experience
• Ph.D. in Education, with an emphasis in counselor education preferred
• National Clinical Mental Health Counseling Examination (NCMHCE) certification preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Excellent oral communication, written and public speaking skills
• Attentive, active listening skills
• Strong professional integrity and ability to maintain strict confidentiality
• Ability to use good judgment, think critically, communicate effectively and make decisions
• Flexibility and excellent interpersonal skills
• Knowledge of general office software, particularly Microsoft Office Suite

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

• General office setting
• Ability to respond to emergencies on evenings and weekends

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer and on the telephone for up to eight hours daily
• Regular attendance is a necessary and essential function
• Adequately mobile to greet students and families on campus

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About Lindenwood University

Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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