The George Mason University Department of Student Involvement invites applications for an Office Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Department:
Student Involvement creates a sense of belonging by providing memorable experiences for the Mason Community. Our values are Learning & Development, Experience & Engagement, Community & Inclusion, and Patriot-Centered Service. We are committed to fostering an inclusive and welcoming space, connecting students to purposeful experiences, developing student leaders, nurturing personal, academic and professional growth and engaging students in self-discovery and self-authorship.
About the Position:
Primary role of this position will include regulating office activities and document flow within the unit, managing the clerical processes for the overall unit and the staff (including work orders, inventory, eVA, telecom, office supplies, ITU service requests, etc.), providing effective customer service and communication, providing administrative support for unit-wide processes and procedures (i.e. registration for Registered Student Organizations, Patriots Against Hazing Initiative, GetConnected, ticket sales, supply room ordering, etc.), supervision of student workers and serving as the telecom and IT liaison.
Manages all office operations and procedures in support of a safe and productive work environment. This includes monitoring office activities and equipment and providing administrative support to co-workers.
Consults with Executive Director and Associate Directors as needed to plan adequate support of office projects;
Facilitates office moves, renovations and upgrades, including furnishings;
Provides administrative support to the Associate Director for Registered Student Organizations and Associate Director for Fraternity and Sorority Life.
Student Supervision and Development
Supervises front desk staff (Team SI), consisting of 10-14 Federal Work-Study (FWS) employees during the academic year.
Directly supervises 10-14 FWS student employees on Team SI;
Interviews, hires, trains, supervises, and evaluates the performance of Team SI staff; and
Collaborates with various department staff to provide leadership training and development to Team SI.
Management of Ticket Sales/Money Management
Oversees ticket sales, sold directly out of the SI office, for major events and activities.
Coordinates with staff when ticket sales for events will be taking place within the office;
Properly trains Team SI staff in Mason Money and U-store processes and procedures for credit card sales; and
Creates a spreadsheet to track ticket sales information to provide ticket counts when requested.
Greets and provides information, assistance and referrals to visitors/callers, including students, staff, faculty, family members, and the Mason community. Apprises visitors/callers of appropriate institutional policies, procedures, programs, services and resources. Follows policies and procedures with regard to confidential and/or sensitive information. Maintains an atmosphere where visitors feel welcome.
Ensures visitors receive accurate information in a courteous and professional manner;
Manages difficult conversations/situations involving callers or visitors with professionalism and refers to others when assistance is needed; and
Follows policies and procedures when responding to requests for information and assistance.
Bachelor's degree or equivalent combination of education and experience;
Direct experience with customer service;
Supervision experience (generally 2 years full time, or an equivalent combination);
Demonstrated experience with solutions orientated, critical thinking, innovative change for office processes and procedures;
Demonstrated leadership in the design and development of new processes and initiatives in an office setting;
Demonstrated experience with professional leadership skills such as process oversight, supervision, accountability, stewardship, and communication; and
Experience working in a high pace environment.
Excellent communication skills;
Ability to collaborate with co-workers, management, direct reports and customers effectively;
Strong organization skills;
Knowledge and experience with Microsoft office programs;
Ability to learn software systems relevant to the position;
Ability to multitask and handle the demands of a busy office and remain calm under pressure;
Ability to initiate and follow through on tasks;
Ability to offer ways to improve upon the efficiency of current processes and procedures;
Ability to work both independently and as a member of a team; and
Attention to detail and the ability to meet deadlines are a must.
Demonstrated experience with office management;
Experience working within a diverse environment;
Demonstrated experience working with college students;
Demonstrated experience working in a team environment; and
Experience working in a college or university setting.
Skills in office management and human resources;
Knowledge of the Commonwealth of Virginia eVA system;
Knowledge of higher education work environment and/or Student Affairs organizations;
Knowledge of college student development experience; and
Ability to manage college student supervision and development.
Salary: Salary commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission.We prepare Mason stu...dents for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.We Are in Virginia. But We Serve the World.Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.Washington, D.C.: Land of Opportunity.Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.Enriching Work Environment.We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.Diversity.Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.Interacting with people from a variety of backgrounds will:•Widen your outlook of the world,•Show you how to work and collaborate with people of differing views,•Expose you to new perspectives from people with disparate life experiences, and•Give you the social skills to interact with all kinds of people.Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.Campus-Wide Accessibility.Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.Accessible.We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.Social and Cultural Venues.Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.