Assistant Director for Visitor Relations Hobart William Smith Colleges
Location: Geneva, NY Open Date: Jan 31, 2023
Description Leads the planning, coordination, and implementation of visits by prospective families to the Colleges. This assistant director will be involved in a full range of on-campus admission responsibilities including daily interaction with campus visitors, oversight of student workers, on-campus programming, and scheduling visits.
Welcome daily guests to campus and distribute appropriate material with a commitment to strong customer service.
Coordination of daily HWS Preview Visits, including tours, info sessions, interviews, and other requests.
Coordinate on-campus hosting program. Oversee Senior interns who assist in the scheduling of prospective student day and overnight visits to campus.
Assist associate director assigned to on campus program(s) and Alumni/ae Volunteer Network.
Organize and assist in training student assistants. Create work-shift schedules, oversee the day-to-day management of all student workers, and manage student worker payroll.
Develop a liaison program with various student organizations, clubs, and groups.
Assist in the preparation of functional office reports.
Maintain visit log and provide regular reports of numbers and types of visits.
Maintain admissions building appearance, inventory of necessary admissions supplies/materials and provide monthly inventory updates.
Develop knowledge of campus offices, the Geneva area, and the greater Finger Lakes Region.
Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances.
Demonstrate knowledge for the Colleges' educational philosophy and mission.
Performs other related duties as required.
This is a full-time, 12-month, benefits-eligible position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Work hours are 8 a.m. to 4:30 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours' time period. Additional hours, including Saturdays, may be required on occasion.
Bachelor's degree is required. 1-2 years of college admission recruitment or 1-3 years of customer service experience preferred.
Highly organized and able to work under certain degrees of pressure.
Must possess superb written and oral communication skills, computer skills, familiarity with the Internet, a high level of energy, and a lively imagination.
Knowledge of enrollment systems applications, Microsoft Word, Excel, PowerPoint helpful.
Must be able to work with and maintain extremely confidential and sensitive information.
The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service, Interfolio (utilizing the Apply link on the right). Background check required.
If you have a question or need help on uploading your application materials, please contact Interfolio's support team at firstname.lastname@example.org or call 1-877-997-8807 between the hours of 9:00 a.m. through 6 p.m., EST, Monday through Friday.
Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.
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Hobart and William Smith Colleges are a future-focused liberal arts and sciences institution led by a faculty of accessible teacher/scholars known for the impact of their research and distinguished by the depth of their mentorship. Founded as two institutions - Hobart for men and William Smith for women - today's Colleges enjoy the exponential benefits of shared resources and combined spirit. Both maintain their own traditions, deans and athletic programs but together share a single administration, faculty, campus and curriculum. Located in Geneva, N.Y., a small, diverse city in the Finger Lakes Region of New York, the Colleges have an enrollment of approximately 1,800 students, and offer undergraduate, pre-professional and graduate programs. Students complement broad, interdisciplinary study with hands-on learning experiences made possible by a constellation of centers for experience, action and thought.