Program Manager Executive MBA 7651BR Saunders College of Business Saunders Executive Education
Detailed Job Description The Program Manager for Executive Education is responsible for managing the operations of the Executive Education department. These activities include: course delivery logistics, scheduling, data operations, student registration, student engagement, budget reporting, and event management. The position requires strong project management skills, organizational skills, interpersonal skills, and the ability to manage operations collegially across departments and functions. The candidate will work closely with the program director and will be independently responsible for most activities.
Manage operational aspects of the Saunders Executive Education programs for six simultaneous cohorts plus customized company programs, and assess and modify program processes as needed to meet department and quality assurance goals.
Create and manage all course EMBA schedules and calendars, which includes working closely with faculty to ensure compliance with course delivery procedures. Other logistics include maintaining the master schedule, tracking teaching, handling instructor payments, ordering course materials, and working with faculty to customize EMBA course shells which provide a uniform experience for students.
Analyze relevant program metrics such as student lifecycle demographics (prospect, student, alumni), program performance measures, and provide all ranking survey submissions (e.g., USN&WR, Poets & Quants, Princeton Review, etc.).
Assist Director with periodic analysis of course grade trends, instructor performance metrics, and scheduling and reporting of program goal assessment results.
Develop, build, and use analytical and data collection tools (Excel, Qualtrics, etc.) to measure program performance, capstone client project submissions, and student evaluations (residencies, international trip, alumni events, etc.).
Responsible for the planning and execution of all special events, including semi-annual 3-day new-student orientations, mid-program business simulation residency, graduation/commencement events, and other ad hoc events. Operational and logistics prime for international trip-work with Risk Management, Global Office and Accounting to ensure compliance with RIT requirements.
Responsible for overall program budget management, including purchase order and invoice payment initiation, budget tracking to actuals, and monthly financial reconciliations. Develop, build and maintain tools to analyze spending year-over-year, identify projections, and recommend areas of cost-saving.
Manage relationships closely with other on campus departments (e.g. admissions, billing, registrar, student services, payroll, accounting, corporate sponsors, etc.) and other university stakeholders.
Manage customer experience in development and deployment of Customized Executive Education programs to ensure friction-free student experience.
Primary liaison with EMBA students on operational issues and advocate on their behalf with all internal and external university stakeholders. Advisor to EMBA student population in terms of academic support, team functionality, and student needs. Act as a confidential sounding board for student concerns and gather feedback of program effectiveness to provide recommendations for continuous improvement of services.
Hire, train, and supervise student worker who assists with administrative, marketing, and other tasks.
Department/College Description RIT has delivered applied and rigorous executive educational programs for over two decades. The Saunders Executive Education department comprises on campus and online Executive MBA programs as well as custom-developed executive programs for small and large businesses. Programs are designed to deliver a quality learning experience suited for mid- career and other seasoned professionals from a broad range of industries.
Minimum Qualifications Education/Experience:
Bachelor's or equivalent experience
4 years of relevant experience preferably in higher education.
Ability to manage multiple projects simultaneously by working independently as well as part of a team in regard to problem solving for specific areas.
Demonstrated experience in defining, managing, and improving business processes.
Experience using Oracle or similar platforms to manage financial accounts.
Strong oral, written, and interpersonal communication skills.
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band: 116A
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .