Job Identification: 925 Locations: , , , , Job Schedule: Full time Job Category: Office & Admin Support
The Senior Student Records Assistant is responsible for processing time-sensitive enrollment changes, grade changes and other functions related to grading and registration that fall outside of standard automated processes. They review, approve, and process changes to student's official academic and personal record. The Senior Student Records Assistant ensures that University policies and procedures, as well as best practices in records maintenance are consistently observed and that all functions are performed according to both institutional standards, Higher Learning Commission assumed practices and federal laws, rules and regulations. A successful student records assistant is someone who enjoys working with others and who is detail-oriented.
What You'll Do:
Processes grade change and enrollment change requests for all colleges. Communicates with college staff to clarify requests and ensure that all changes are consistent with University policies and practices. Tracks withdrawal data and performs a weekly audit to ensure the grading system works properly. Performs quarterly run and review of GPA restart process.
Creates Enrollment Requirement Groups (ERGs) for all colleges. Identifies and resolves barriers to registration related to ERG encoding. Works with the Business Analyst to identify and resolve ERG-based issues in relation to the PERC process.
Assists the Records team during high volume periods with processing of changes to official academic and personal records by consistently applying established standards. Such record changes include (but are not limited to) Social Security Number, Legal Name, Visa Status, GPA restarts, Immunization, and email to reset Campus Connect password.
Is a member of the Tier 2 team for UR. This team is responsible for responding to or routing of 30,000 annual email and telephone support requests from faculty, staff, students and alumni.
Assist faculty, staff, students, and alumni by investigating and addressing issues reported regarding a UR process/procedure. Many of these issues require lengthy troubleshooting.
Performs most tasks independently. As a senior staff member, regularly applies professional judgment to resolve discrepancies or conflicts, handle special circumstances, and is expected to assist less seasoned staff.
What You'll Need:
Experience with Student Records, Student Services or similar.
Working for a stable and well-known University that values diversity and inclusion.
Top choice medical, dental, and vision benefits.
Retirement plan matching contribution of 10%.
Tuition waivers for employees and dependents.
Generous paid time off, sick time, holidays, floating holidays, and more!
For consideration, please include a resume and cover letter.
Diversity and Inclusion Statement: Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check: Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Required COVID-19 Vaccination: Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email [email protected]
Mandated Reporting of Child Abuse & Neglect: Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages: Illinois Department of Children & Family Services (DCFS) Illinois Abused and Neglected Child Reporting Act
Title IX Contact Information Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or [email protected]
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us. DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.