The Testing Assistant will provide proctoring and test administration services for testing candidates who use the Testing Services. This position administers a variety of testing programs delivered via computer in accordance with program specifications following outlined protocols and procedures for check-in, test administration, and check-out of testing candidates for high-stakes testing programs. This position will have a responsibility to safeguard the security of testing materials and procedures as well as ensure the validity of the testing experience. The incumbent must have excellent oral/written communication skills, interpersonal skills, technical skills, and organizational skills. The incumbent must be able to gain and maintain certification as an authorized test administrator for several testing programs while adhering to strict testing policies and procedures.
The Testing Assistant will manage multiple tasks within a confidential, high-pressure environment and must demonstrate a willingness to work independently and to make decisions based on information gained through experience after seeking consultation with other testing personnel. Other responsibilities of this position include test administrations, dealing with technical support and troubleshooting technical issues, including computer problems; managing anxious candidates; maintaining test security for a variety of national testing vendors; managing phone and walk-in inquiries about specific and general office functions; performing effectively under time constraints; problem solving; demonstrated proficiency with Microsoft Office and related office management systems as well as the ability to learn new software; maintaining effective working relationships with the university community as well as the larger community; serving as a liaison to campus or other organizations in addition to learning new duties, as assigned.
Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Experience in administering testing in a higher education or professional testing environment
Experience with numerous forms of technology(including computers, video, scanners, printers, Internet based delivery systems, biometrics, etc.)
Required Certifications or Licensure:
This position must obtain and maintain certification as a test proctor with different test vendors as part of the duties of the position. Certification is required to meet the business needs of the department.
Primary Purpose of Organizational Unit:
The primary purpose of the University Testing Services is to provide professional, secure, and accessible testing services to the UNCW and regional community. These services include admissions testing programs, licensing and certification testing programs, departmental testing programs, and distance learning proctoring services. Services are provided in computer-based or paper-based format depending on testing program requirements.
The Division of Student Affairs consists of fourteen functional departments, each of which is responsible for providing a variety of student support, service, and educational programs which are accessible to all members of the university community. The staff members are dedicated individuals known for their passion and commitment to implementing programs and services that affect student development over the course of a lifetime. Student Affairs provides excellent delivery of student services that are responsive to student needs and promotes the quality of life and education both inside and outside the classroom. We build institutional traditions and lifelong affiliations through creative programs, vibrant student organizations, and a living/learning environment built on core values and uncompromising principles. The Division is a leader and primary spokesperson for students.
PLEASENOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section, before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
About The University of North Carolina at Wilmington
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.UNCW has been part of the University of North Carolina System since 1969.