The first point of contact for student inquiries includes telephone and walk-ins for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all School of Professional Studies programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application, registration, and enrollment. Participates in appropriate recruitment and enrollment activities including information sessions, program knowledge sessions, meetings with Senior Program Manager, Manager, Enrollment & Student Services and the Director, Enrollment & Student Services.
Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all School of Professional Studies programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRMs and DestinyOne, the enrollment management system.
Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach.
This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
Expert user in Google Suite and Microsoft Office Suite
Higher education recruiting experience
Call center experience
Exceptional problem solving skills
High level of customer service capabilities and ability to develop rapport quickly
Excellent communication aptitude
High level of integrity and perspective with regards to enrollment management
Understand the unique target market for adult learners
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.