The Northeastern University Student Health Plan (NUSHP) is a required student health plan program for all eligible curriculums. NUSHP is automatically assessed and therefore a program that overlaps many students, programs, and areas of the university. Reporting to the Director for Student Affairs Finance and Administration, the NUSHP Program Specialist assists with the efficient and effective operation of NUSHP.
The position requires organization, creativity, initiative, critical thinking and problem-solving skills and the highest level of customer service skills to assist in supporting students and parents understanding of the required insurance coverage and university policies and procedures. A demonstrated ability to handle multiple responsibilities concurrently, an ability to work both collaboratively and independently in a fast-paced and dynamic environment; and previous experience working with college level students is required in the position. This is a highly visible, student and parent facing position requiring constant customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance to the point of problem resolution.
Additionally, this position requires significant interaction and collaboration with constituents such as the Registrar, Information Technology, Student Financial Services, University Health and Counseling Service, and third-party vendors.
Candidate may be required to work some evening, weekend and holiday hours as needed. Candidate will periodically be required to be present on Campus for Programming and Special Events.
Bachelor's degree required. A minimum of two to four years of work in higher education strongly preferred. Equivalent experience will be considered.
Experience creating, managing and maintaining web-based programs and platforms required. Must enjoy working with students and helping guide them through the NUSHP requirements and coverage.
Ability to communicate clearly, effectively, and with confidence, both orally and in writing is paramount to this position. Excellent interpersonal, organizational and computer skills.
Ability to work within a team environment is required. Must work well and form productive alliances with a variety of individuals at all levels of the organization.
Must be able to balance conflicting priorities and remain calm under pressure. Crisis intervention skills, creative problem solving required.
Computer literacy requirements include strong working knowledge of Microsoft Windows environment including MS Word, PowerPoint and Excel.
Must be able to empathize with individuals from diverse backgrounds.
Demonstrated presentation skills are strongly preferred. Must possess ability to work collaboratively with students, staff, parents and university-wide administrators.
Experience handling confidential and sensitive information and situations with diplomacy, exercising excellent judgment.
Superior critical thinking and organization skills with the ability to multi-task and work in a fast-paced environment.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
NUSHP Coordination -
Resolves problems and handles inquiries related to the NUSHP plan and benefit coverage
Interprets and applies guidelines in order to appropriately answer questions.
Responds to calls from parents, students, staff, and others regarding NUSHP in a timely, accurate, and professional manner.
Screens, reviews, and prioritizes incoming correspondence and e-mail and handles and/or forwards to appropriate individuals for action.
Contacts, discusses, and resolves any discrepancies in coding and documentation with the appropriate parties.
Coordinates with third party vendors to resolve enrollment issues, claims concerns, and/or coverage problems.
Presents plan at various orientation sessions
Manages the NUSHP website keeping information current, clear, and up-to-date
Coordinates publicity activities including draft brochures and newsletters.
Manages student and parent surveys and other marketing assessment activities.
Provides explanation and information to students regarding insurance coverage, deductibles, co-pays, and authorization requirements.
Provides insurance eligibility and referral information to the Third Party Administrators.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit www.northeastern.edu/benefits for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.