The New School seeks an experienced administrator to manage operations for our University Welcome Center, located in the heart of Greenwich Village in New York City. Reporting to the Director of Admission Communications and Enrollment Services, the Manager will be responsible for the daily administration of Welcome Center events and operations, both in-person on-campus and virtual. The Manager will oversee a large tour guide and social media student team, assuming primary responsibility for hiring, training, and maintaining a welcoming, well-informed team prepared to represent the universityâ™s seven schools and 126 degree and diploma programs to prospective and admitted students, parents and families, secondary school counselors, and other individuals or organizations involved in the college selection process. This position is located in New York City and the incumbent will be required to regularly work on-site. Occasional evening and weekend hours will also be required.
We are looking for a dynamic, enthusiastic professional able to work independently and as a member of the Admission Communications and Enrollment Services team. The incumbent will assist with enrollment initiatives including admission, recruitment and yield events, mailings and communications, walk-in admission counseling, and other duties as assigned. A strong customer service orientation and the demonstrated ability to perform a variety of complex and diverse tasks involving independent judgment and action are required. The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.Â
Manage implementation and daily operation of Welcome Center events, both in-person on-campus and virtual, and its physical storefront, ensuring effective staff coverage, traffic flow, space utilization, information display, and a positive visitor experience.Â
Hire, train, and provide direct supervision for an approximately twenty-person student team, charged with facilitating and/or participating in Welcome Center and other recruitment and yield events and initiatives, including social media, providing information in-person and virtually to campus visitors.
Oversee annual updates to the Universityâ™s virtual campus tour, collaborating with key University stakeholders and assisting the Director in the overall management of the vendor relationship and the projectâ™s ongoing content management.Â
Manage tracking, reporting, evaluation, and feedback processes for the Welcome Center and its events.
Assist in the coordination of admission recruitment and yield events, including room scheduling, event set-up and breakdown, and student staffing.
Provide administrative support and office supply management for Welcome Center operations and general admission recruitment and yield initiatives, including fulfillment mailings.
Stay abreast of industry best practices as it pertains to prospective student needs, customer service, and campus visitation programming.
Other special projects/assignments as assigned.
Some evening and/or weekend hours will be required for this position.Â
A minimum of two years experience in education, whether college admission, recruitment, student or academic services, preferably with direct responsibility for managing an operation that delivered exceptional customer service. Experience in a college admission office, strongly preferred.Â
Demonstrated ability to work independently, planning and organizing tasks without need for constant direct supervision, handling multiple tasks with accuracy and speed, exercising keen judgment in a high-profile, public work environment.Â
Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. Flexibility, curiosity, follow-through, and a strong desire to provide excellent customer service.
Positive, welcoming, friendly demeanor, requisite with being in a front-facing position.
Strong organizational, planning, project management, and communication skills.
Demonstrated ability to motivate and mentor student staff.
Ability to express ideas concisely and clearly, orally and in writing.Â
Facility with Microsoft Office Suite and Google apps; experience with Slate CRM, Wisr, and databases preferred.Â
Demonstrated ability to motivate and mentor student staff, working well with colleagues across all areas of the University.Â
Ability to adhere to the universityâ™s COVID-19 protocols and policies
On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.