Hiring Salary Range: $50,000-$58,000 depending upon qualifications
This position reports to the Assistant Director of Service Operations in the Office of the Registrar. This individual is responsible for conducting recurring student-athlete academic eligibility certifications on the Twin Cities campus of the University of Minnesota. Accordingly, this person will serve as an expert on the implementation of University policies and will interpret records-related changes including corrections surfaced through quality assurance processes. The role serves as a subject matter expert in NCAA and Big Ten rules and regulations for student athletes along with other processes described below.
This position will monitor, interpret, apply, and certify compliance with University, Big Ten, and National Collegiate Athletic Association (NCAA) rules and regulations for assigned sports, employing independent judgment under limited supervision. This work is highly dependent on data from a variety of systems and sources. They have the authority to apply independent discretion and professional judgment without supervisor approval in a variety of situations, including stakeholder management, issue resolution, and future work planning. This position is also responsible for working in collaboration with the Assistant Director of Service Operations to review workload, prioritize initiatives, and address business process problems.
As this position relies heavily on the ability to independently interpret student degree progress data for University, Big Ten, and NCAA rules and regulations, it is essential that they be technology-savvy and comfortable working with a variety of systems, which include (but are not limited to) PeopleSoft Campus Solutions (including the use of queries), Jadu, WorkflowGen, Microsoft Office suite, Document Management software, Parchment Digital Credential Service, Google applications, and Constituent Relationship Management (CRM) software.
Academic Support Resources supports hybrid andflexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.
Student-Athlete Academic Certifications (75%)
Monitor, interpret, and apply University, Big Ten Conference, and NCAA rules, regulations andpolicies, employing, independent judgment in certifying compliance with academic progressrequirements for all continuing student-athletes.
Work closely with the intercollegiate compliance and athletic advising offices to address student-athlete academic progress concerns.
Maintain and update student data systems as it pertains to student-athletes.
Document, update, and improve policies and procedures involving all aspects of student-athlete academic certification and monitoring.
Process sport club and student group academic eligibility certifications.
Academic Records and Customer Relations (10%)
Support the effective operations of the Service Operations Unit, working closely with the Manager and Assistant Director of Service Operation. This requires coordination with other units inside the Office of the Registrar, One Stop Student Services, Office of Student Finance, and other key stakeholders.
Counsel and advise University students, staff, and faculty as the key contact for third tier questions that come in through the constituent relationship management system, Salesforce.
Serve as a resource for University educational policy as it relates to athletic certification, advanced standing status, credit usage and transfer, and degree progress and completion for undergraduate and graduate, and professional students.
Identify and address trends in data inconsistencies
Update/refine business processes as needed and seek opportunities for better education to mitigate future data issues.
Project Coordination and Support (10%)
Represent OTR in groups aimed at process improvement and service implementation with internal and external groups, including but not limited to colleges, other ASR units, and vendors.
Lead small- to medium-scale projects related to academic records and student success.
Conduct research or issue analysis as assigned in support of ASR projects.
Perform other duties as assigned in support of ASR’s mission and vision.
Records and Data Quality Assurance (5%)
Run queries and analyze and interpret data to maintain the integrity of the academic record. Work with staff to execute necessary updates.
Partner with OTR Quality Assurance team to manage small and large clean up projects as assigned.
BA/BS degree plus at least two years of relevant experience, or a combination of education and relevant work experience to equal at least six years.
Demonstrated experience with customer service to total 2 years.
Proven ability to interpret and follow general guidelines and establish priorities.
Proven ability to independently resolve problems and make recommendations.
Prior experience in a role maintaining student records and interpreting policies.
Ability to work on campus; this position has hybrid opportunities and requires some in-office support on a weekly basis.
Demonstrated knowledge of University education policies and procedures.
Knowledge of the Family Education Rights and Privacy Act (FERPA).
Knowledge of Big Ten and NCAA athletic academic rules and regulations.
Proven excellent communication and customer service skills; able to initiate and answer correspondence from faculty, staff, and students.
Proven ability to consult with and/or advise students on records, registration, certification, or related problems.
Commitment to the mission of Academic Support Resources and a diverse and inclusive environment.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.