Career Center

Student Services Assistant-ILR Office of Student Services

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

About the School of Industrial and Labor Relations

As the preeminent educational institution in the world focused on work, employment, and labor, the New York State School of Industrial and Labor Relations (ILR) at Cornell University dedicates itself to generating and disseminating knowledge that improves the lives of workers and transforms the future of work.

The Opportunity

The ILR Office of Student Services is seeking a service-oriented and adaptable professional to serve as our Student Services Assistant. In this role, you will provide a wide range of administrative support to the office to include, but not limited to:

• Providing front line intake, assessment, and management of office clientele - students, staff, faculty, alums, parents
• Leading administrative and logistical support for various events such as Orientation, first-year student programming, ILR student organizations and commencement
• Making purchases for the office
• Helping coordinate the student employee hiring process, including position posting, application screening, interviewing and the selection process
• Training and supervising student employees, verifying and approving time cards for undergraduate student workers

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position is completely on-site, but during low service times and the summer there may be potential opportunities for a hybrid work schedule. Work hours are 8:30am-4:30pm, but when there are special events the successful candidate may have to work occasional evenings and/or weekends.

What We Need

We are looking for a team member that is technically savvy, a solution finder, has good attention to detail and communication skills. Additionally, you will:

• Hold an Associate's Degree and 2 - 4 years of relevant experience in an office setting; or equivalent combination of education and experience
• Have strong written and verbal communication skills in order to communicate, with diplomacy and tact, with faculty, staff, and students
• Demonstrate strong people skills in order to anticipate and assist with the needs of students, faulty, and staff
• Display outstanding customer service skills in order to manage high volume of traffic in a fast-paced office
• Maintain confidentiality in order to manage highly sensitive, confidential material
• Utilize excellent organizational skills in order to manage and prioritize multiple tasks simultaneously and meet expected deadlines
• Demonstrate excellent Outlook calendar skills in order to oversee and manage complex calendaring and schedules
• Exercise discretion and make judgments independently of direct supervision
• Have strong attention to detail in order to plan, organize and coordinate multiple projects, manage events and special assignments
• Have previous experience with event planning or project coordination
• Be familiar with managing budgets, financial accounts, financial transaction forms such as voucher, travel reimbursements, and financial reports
• Be a proactive team member in order to foster a positive and productive team environment
• Demonstrate experience and knowledge of Microsoft Suite including: Word, PowerPoint and Excel and other software programs such as Access or SharePoint
• Be available to work Memorial Day weekend to participate in, and support, commencement activities. There is also a need for availability for December commencement

If you possess these experiences this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:

• Bachelor's degree or equivalent combination of education and work experience
• Previous experience in a high-traffic student services office
• Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit
• Prior experience in an academic setting working with students and faculty
• Demonstrated experience working with web-based editing tools for website management
• Knowledge of and experience working with social media platforms
• Prior experience working with Salesforce and CollegeNet or other customer relationships management (CRM) system
• Experience with Cornell policies and procedures in the areas of purchasing and accounting
• Knowledge of Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, and Travel
• Experience with PeopleSoft and R25 room scheduling software
• Comfort in adapting to the use of new technology
• Demonstrated history and continued commitment to Cornell University's ideals and "Staff Skills for Success"

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

No Visa Sponsorship is available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

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Online Submission Guidelines:

Employment Assistance:

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.